Kaylin Roberts
Cleveland,OH
Summary
Dynamic hospitality professional with extensive experience at Scorchers Of Bedford Heights, excelling in customer service and cash handling. Proven ability to train staff and enhance guest experiences through effective communication and cleanliness standards. Skilled in cocktail preparation and team collaboration, ensuring compliance with health and safety regulations while maintaining a vibrant bar atmosphere.
Overview
7
7
years of professional experience
Work History
Bartender Shift Manager
Scorchers Of Bedford Heights
Bedford, OH
07.2021 - Current
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained staff on cocktail preparation and customer service standards.
- Resolved customer complaints promptly, enhancing overall guest experience.
- Monitored cash handling procedures, ensuring accuracy in financial transactions.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
Front Desk Receptionist
Budrys Dental
Mentor, OH
02.2025 - 11.2025
- Greeted patients and managed appointment scheduling using dental practice management software.
- Assisted in maintaining patient records, ensuring accuracy and confidentiality of sensitive information.
- Handled incoming calls and responded to inquiries with professionalism, enhancing patient communication experience.
- Coordinated office supplies inventory, optimizing procurement processes for cost-effectiveness and efficiency.
- Supported insurance verification processes, facilitating smooth patient check-in and financial transactions.
Bartender
Vibes Ultra Lounge
Euclid, OH
12.2023 - 03.2024
- Maintained cleanliness and organization of bar area to comply with health and safety standards.
- Collaborated with team members to streamline service flow during peak hours, improving efficiency.
- Assisted in training new staff on cocktail preparation techniques and customer service best practices.
- Prepared and served a diverse range of cocktails and beverages to enhance customer experience.
Dental Assistant
Heights Family Dental
Cleveland Heights, OH
02.2019 - 11.2023
- Assisted dentists during procedures, ensuring efficient workflow and patient comfort.
- Prepared and sterilized dental instruments to maintain a safe environment for patients.
- Educated patients on oral hygiene practices, enhancing their understanding of dental care.
- Managed patient records using dental software, ensuring accuracy and confidentiality of information.
- Monitored inventory levels of dental supplies, facilitating timely reordering to prevent shortages.
- Scheduled appointments and coordinated with insurance providers to optimize patient care continuity.
- Implemented infection control protocols, contributing to a compliant and hygienic practice environment.
- Supported training of new staff in procedures and office protocols, fostering team development and efficiency.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Education
-2 - Dental Assistant
Remington College
Cleveland, OH01.2019
High School Diploma -
Promise Academy
Cleveland, OH05.2017
Skills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
- Health and safety
- Customer service
- Cash register operation
- Outgoing personality
- Highly reliable
- Hospitality service expertise
- Strong multitasking
- Team player attitude
- Memory retention
- Drink preparation techniques
- Dental radiography
- Dental impressions
- Equipment sterilization
- Appointment scheduling
- Team collaboration
- Professionalism and etiquette
Timeline
Front Desk Receptionist
Budrys Dental
02.2025 - 11.2025
Bartender
Vibes Ultra Lounge
12.2023 - 03.2024
Bartender Shift Manager
Scorchers Of Bedford Heights
07.2021 - Current
Dental Assistant
Heights Family Dental
02.2019 - 11.2023
-2 - Dental Assistant
Remington College
High School Diploma -
Promise Academy