Charlotte Jennings
Madison Heights,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Pre-Authorization Specialist and Floater
Central Virginia Imaging
03.2017 - Current
- I have worked the front desk, scheduling, patient coordinator for the MRI department and currently pre-authorization. I am able to perform multiple tasks at these positions. When needed I work in whatever department I am needed in.
- Verify insurance information.
- Input insurance, CPT codes, DX codes, provider information and patient information for our third party authorization company to obtain approval for any study that is scheduled.
- Communicate effectively with provider offices to ensure we have correct information to be able to get appointments approved to be able to see their patients.
- Interact with patients via phone when there are delays from their insurance company to move their appointment and let them know the status of their authorization for their appointment.
- Work closely with the other two people in the authorization department, the scheduling department and the front desk to help things go smoothly with patients.
Server
Millstone Tea Room, Logan's Roadhouse And Beale's
02.2011 - 03.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Assistant Director Service of Process
Secretary Of The Commonwealth Of Virginia
03.2007 - 02.2011
- Worked closely with my director to provide effective assistance for specific aspects of department operation.
- Trained and mentored new employees on department practices and operations.
- I arranged schedules based on work production requirements.
- Created and updated physical records and digital files to maintain current, accurate and files.
- Maintained tight production timetables and quality standards to give the people filing cases with us the best outcome for their court dates.
- Oversaw business calendar of events and scheduled key initiatives.
- Ensured that items were filed in a timely manner with the Circuit Court for the best outcome for the people filing suits.
Education
High School Diploma -
William Campbell High School
Naruna, Va.Skills
- Diagnostic Evaluation
- Call Transfers
- Critical Thinking
- Customer Satisfaction
- Paperwork and Documentation
- Telephone Etiquette
- Effective Communication Skills
- Data Entry
- Timely Processing
- HIPAA Regulations
- Confidential Records Management
- Administrative Support
Timeline
Pre-Authorization Specialist and Floater
Central Virginia Imaging
03.2017 - Current
Server
Millstone Tea Room, Logan's Roadhouse And Beale's
02.2011 - 03.2017
Assistant Director Service of Process
Secretary Of The Commonwealth Of Virginia
03.2007 - 02.2011
High School Diploma -
William Campbell High School
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