Charlotte Johnson
Troy
Summary
Dynamic Senior Brand Ambassador Manager at Aerie with proven leadership and exceptional customer service skills. Successfully enhanced team performance and morale, driving sales growth and customer loyalty. Adept at problem-solving and conflict resolution, I foster a collaborative environment that consistently meets and exceeds financial goals.
Overview
5
5
years of professional experience
Work History
Senior Brand Ambassador Manager
Aerie
Troy
08.2024 - Current
- Balanced customer assistance with positive shopping experiences and tracked loyalty and financial goals daily.
- Monitored employee performance, providing feedback and conducting performance reviews as needed.
- Fostered a positive work environment, boosting morale and teamwork for enhanced productivity.
- Onboarded new employees by setting clear expectations and teaching retail job requirements.
- Supported team in achieving sales targets, tracking progress and providing strategies to enhance performance.
- Promoted customer loyalty programs, ensuring team understood enrollment processes and reward tracking.
- Welcomed customers warmly upon entry, offering immediate assistance and product information.
- Operated register, processed transactions, and managed returns or exchanges efficiently.
Brand Ambassador
Aerie/Offline
Troy
12.2023 - 08.2024
- Achieved daily sales goals through effective collaboration with team members.
- Delivered exceptional customer service to improve overall shopping experience.
- Resolved customer inquiries and complaints professionally, ensuring satisfaction.
Nanny
None
Troy
06.2021 - 09.2023
- Built trust through open communication with both children and their parents.
- Exhibited patience and understanding when dealing with difficult behaviors from children.
- Encouraged intellectual growth through reading stories, playing educational games, and teaching basic concepts.
- Tended to general needs of children while supervising and enforcing safety in day-to-day activities.
- Taught basic life skills such as manners, respect, and responsibility.
- Maintained an organized schedule to ensure all tasks were completed on time.
Education
Bachelors of Science - Nursing
Oakland University
Auburn Hills, MI04-2028
High School Diploma -
Athens High School
Troy, Michigan06.2024
Skills
- Effective communication
- Leadership skills
- Customer service
- Time management
- Public speaking
- Problem solving
- Conflict resolution
- Goal orientation
References
References available upon request
Timeline
Senior Brand Ambassador Manager
Aerie
08.2024 - Current
Brand Ambassador
Aerie/Offline
12.2023 - 08.2024
Nanny
None
06.2021 - 09.2023
Bachelors of Science - Nursing
Oakland University
High School Diploma -
Athens High School