I'm passionate about creating positive experiences for others through exceptional service and creativity Outside of work, I enjoy exploring beauty and wellness trends, expressing myself through creative projects, and spending quality time with family and friends My years in the hospitality industry have strengthened my love for working with people, and I'm excited to bring that same passion and dedication as I begin my journey in cosmetology and esthetics
Charlotte Jones
Atlanta,GA
Summary
A motivated, responsible individual with excellent customer service. A fast-paced learner who loves to show leadership. A team-first worker that always puts what is best for the company first. Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Sales Associate
South Beach Tanning
Orlando, FL & Tallahassee, FL
03.2019 - 07.2022
- Worked 4–18 hours per week while completing 11th grade , demonstrating flexibility, reliability, and strong time management.
- Maintained a clean, organized, and welcoming salon environment to enhance the customer experience.
- Recommended tanning memberships and retail products, contributing to increased sales and consistently exceeding monthly revenue goals.
- Consulted with clients to develop personalized tanning plans based on their goals and preferences.
- Assisted clients by answering questions, addressing concerns, and providing knowledgeable product and service recommendations.
- Trained and mentored new employees on company procedures, customer service standards, and daily operations.
- Operated SunLync and T-Max software to manage client check-ins, room assignments, and appointment scheduling efficiently.
- Managed front desk operations, including greeting guests, answering phone calls, scheduling appointments, and maintaining accurate client records.
- Built strong client relationships through exceptional customer service, encouraging repeat business and customer loyalty.
Management/Marketing Team/Receptionist/Bartender
Tipsy SalonBar
Winter Park, FL
05.2019 - 04.2021
- Worked approximately 16 hours per week while completing 12th grade , demonstrating strong time management and reliability.
- Verified customer identification to ensure compliance with age-restriction regulations.
- Prepared and served wine, champagne, and beer in a fast-paced customer environment while ensuring responsible alcohol service, verifying identification, and providing friendly, attentive guest service.
- Built positive customer relationships through friendly, personalized service, encouraging repeat business.
- Collaborated with team members to improve customer satisfaction, streamline daily operations, and support business goals.
- Welcomed customers, gathered feedback, and contributed to operational improvements.
- Cross-trained employees in multiple roles to maintain efficient staffing and workflow.
- Assisted customers by locating products, answering questions, and providing knowledgeable recommendations.
- Accurately processed cash, credit, debit, and voucher transactions while minimizing customer wait times.
- Maintained clean, organized, and welcoming customer areas through routine cleaning, restocking, and waste disposal.
- Managed the company's Instagram account, creating content and supporting customer engagement.
- Greeted salon clients, checked them in, and connected them with the appropriate stylist.
- Scheduled, confirmed, and managed appointments using salon management software while maintaining accurate client records.
- Coordinated communication between clients and salon staff to ensure smooth daily operations and exceptional customer service.
- Handled incoming phone calls, emails, and walk-in inquiries while maintaining an organized and professional reception area.
- Resolved customer questions and concerns promptly to deliver a positive client experience.
- Processed payments accurately and maintained organized sales and transaction records.
- Implemented front desk process improvements that increased efficiency and reduced client wait times.
Hostess/Restaurant Server
Brick Haus Pizza
Tallahasseee, FL
01.2023 - 02.2024
- Greeted and seated guests, creating a welcoming atmosphere while managing reservations, waitlists, and seating arrangements to maximize dining efficiency.
- Delivered exceptional customer service by answering questions, accommodating food allergies, and providing menu recommendations tailored to guest preferences.
- Coordinated with kitchen staff to ensure accurate, timely food delivery and a seamless dining experience.
- Managed multiple tables in a fast-paced environment while maintaining order accuracy and attentive service.
- Operated the POS system to process orders, manage payments, and handle guest requests efficiently.
- Took reservations and to-go orders by phone, communicated accurate wait times, and addressed customer inquiries professionally.
- Trained and mentored new hosts and servers on company procedures, service standards, and menu knowledge.
- Maintained a clean, organized, and sanitary front-of-house by bussing and resetting tables and following health and safety protocols.
- Collaborated with team members during peak hours to improve workflow, productivity, and guest satisfaction.
- Developed and executed marketing and social media strategies to increase brand visibility, audience engagement, and customer reach.
- Created, scheduled, and managed content across multiple social media platforms to maintain a consistent online presence.
- Monitored social media performance and audience engagement to optimize content and improve campaign effectiveness.
- Analyzed market trends and consumer behavior to support marketing initiatives and outreach strategies.
- Mentored team members on social media management, content creation, and digital marketing best practices.
Server/Bartender/Marketing Director/Event Assistant
Bowden's College Town
Tallahasseee, FL
03.2024 - Current
- Delivered exceptional customer service in an extremely high-volume, fast-paced environment while managing bartending responsibilities, maximizing sales opportunities, and maintaining efficient service during peak demand periods.
- Served food, beverages, cocktails, beer, wine, and spirits while following responsible alcohol service practices and state regulations.
- Increased sales through strategic upselling of beverages, specialty cocktails, and menu offerings while providing personalized recommendations to enhance the guest experience.
- Accurately processed orders, payments, and transactions using POS systems while maintaining speed, accuracy, and attention to detail during high-pressure shifts.
- Managed multiple guest needs simultaneously while maintaining strong communication, organization, and service quality in a demanding hospitality environment.
- Collaborated with kitchen and front-of-house teams to improve workflow, ensure timely service, and maintain efficient operations during busy shifts.
- Trained and mentored new servers and bartenders on menu knowledge, drink preparation, sales techniques, service standards, and company procedures.
- Managed bar operations including inventory control, restocking, opening and closing procedures, cash handling, sales reporting, and maintaining a clean and organized workspace.
- Coordinated event setup, execution, and breakdown for private parties and special events, ensuring seamless operations and exceptional guest experiences.
- Built relationships with vendors, photographers, entertainment partners, and local businesses to support successful events and promotional initiatives.
- Developed and executed creative marketing strategies to increase brand awareness, customer engagement, and event attendance.
- Collaborated with local baseball players to create promotional partnerships, develop custom menu items, and produce marketing videos to attract new customers.
- Created promotional flyers and marketing materials for staff distribution to increase event awareness and drive customer turnout.
- Managed communication and coordination with photographers, videographers, and creative partners to support brand campaigns and promotional content.
- Established ongoing relationships with local bands and entertainment groups to coordinate recurring live performances and enhance the guest experience.
- Managed social media platforms by creating, scheduling, and optimizing content to increase engagement, audience growth, and brand visibility.
- Analyzed audience engagement and campaign performance to improve marketing strategies and maximize outreach.
- Collaborated with teams and community partners to execute promotional events, strengthen brand presence, and improve customer engagement.
- Demonstrated strong multitasking, problem-solving, and communication skills while consistently performing in high-pressure, fast-paced environments.
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
Education
High School Diploma -
Winter Park High School
Winter Park, FL01-2020
University of North Florida
Jacksonville, FL01-2021
Tallahasseee Community College
Tallahassee, FL12-2024
Licensed Esthetician & Licensed Cosmetologist - Esthetician & Cosmetology
Paul Mitchell The School
Roswell, GA04-2027
Skills
- Exceptional Customer Service
- Cash Handling & POS Systems
- Food Safety & Responsible Service
- Service Prioritization
- Team Leadership & Collaboration
- Social Media Marketing
- Content Creation
- Event Coordination
- Time Management
- Multitasking in Fast-Paced Environments
- Adaptability
- Strong Work Ethic
Interests
Timeline
Server/Bartender/Marketing Director/Event Assistant
Bowden's College Town
03.2024 - Current
Hostess/Restaurant Server
Brick Haus Pizza
01.2023 - 02.2024
Management/Marketing Team/Receptionist/Bartender
Tipsy SalonBar
05.2019 - 04.2021
Sales Associate
South Beach Tanning
03.2019 - 07.2022
High School Diploma -
Winter Park High School
University of North Florida
Tallahasseee Community College
Licensed Esthetician & Licensed Cosmetologist - Esthetician & Cosmetology
Paul Mitchell The School
Activities and Honors
Zeta Tau Alpha- Greek life at University of North Florida, AP Psychology at Winter Park High School