Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Charlotte Jordan

Kennesaw,GA

Summary

Hardworking employee with customer service, teamwork, and time management abilities. Devoted to giving every patient a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

LensCrafters
Kennesaw, GA
12.2023 - Current
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Organized displays to attract customers and promote sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Cleaned shelves, counters and tables to maintain organized store.

Server

Cracker Barrell Old Country Store
McDonough, GA
05.2022 - 11.2024
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Stocked service areas with supplies during slow periods.
  • Presented menus and answered questions regarding items.
  • Set up tables in between patrons to reduce wait times.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.

Assistant Store Manager

Krystal Restaurant
Dublin Ga, GA
12.2022 - 11.2023
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.

Server /Bartender

Rafferty's of Athens
Athens, GA
08.2019 - 04.2022
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in training new servers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Education

High School Diploma -

Union Grove High School
Mcdonough, GA
05-2018

Skills

  • Loss Prevention
  • Money Handling
  • Time Management
  • Customer Service
  • Order Processing
  • Flexible Schedule
  • Positive and professional

References

References available upon request.

Timeline

Retail Sales Associate

LensCrafters
12.2023 - Current

Assistant Store Manager

Krystal Restaurant
12.2022 - 11.2023

Server

Cracker Barrell Old Country Store
05.2022 - 11.2024

Server /Bartender

Rafferty's of Athens
08.2019 - 04.2022

High School Diploma -

Union Grove High School

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Charlotte Jordan