CHARLOTTE J. TIMMS
Summary
Administrative assistant and HR coordinator with a strong background in office support, scheduling, records maintenance, and confidential documentation. Handles invoices, expense reports, interview coordination, travel arrangements, and daily office tasks with accuracy, organization, and clear communication.
Overview
28
28
years of professional experience
Work History
Administrative Assistant / HR Coordinator
CINTAS CORPORATION
Bedford Park, IL
01.2020 - 04.2026
- Assisted with interviews and scheduled candidates during hiring process to facilitate timely recruitment.
- Supported daily office operations through typing, filing, phone coverage, and office coordination.
- Processed invoices, attendance records, and expense reports with accuracy and strong attention to detail.
- Coordinated travel arrangements, booking flights and securing hotel reservations to ensure seamless logistics for staff.
- Monitored inventory levels and procured office supplies.
- Prepared weekly reports and assisted with recurring administrative tasks.
- Managed phone calls and emails to provide information, enhancing business correspondence and responsiveness.
- Contributed to special projects, including partner engagement initiatives.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Customer Service Representative
THE HOME DEPOT
Oak Lawn, IL
10.2019 - 01.2020
- Facilitated customer return processing and managed special service requests to enhance customer satisfaction.
- Processed returns, exchanges, and refunds through point-of-sale systems.
- Addressed customer concerns through effective communication via phone and in-store interactions, ensuring resolution and maintaining service quality.
- Assisted customers by answering product questions and providing store directions.
- Recommended products tailored to customer needs and store inventory, improving customer experience and driving sales.
- Provided cashier backup and assisted customers with service questions.
- Entered customer details and purchase records into store systems.
Receptionist / Secretary
CALAHAN FUNERAL HOME
Chicago, IL
10.2018 - 06.2019
- Welcomed families, answered and screened incoming calls, and provided front-desk support.
- Maintained the lobby announcement board and kept first-call folders stocked and current.
- Supported funeral directors by coordinating death certificate processing and preparing personalized keepsakes for families.
- Created and reproduced funeral programs, obituaries, and keepsake items to honor deceased and support families.
- Compiled and submitted weekly death-notice reports to the Chicago Defender newspaper to ensure timely public announcements.
- Drafted return-to-work letters and related correspondence.
Fragrance Specialist
BON-TON / CARSON PIRIE SCOTT
Chicago, IL
03.2014 - 06.2019
- Advised customers on fragrance products to enhance their shopping experience and meet individual preferences.
- Assisted customers across multiple store locations to provide consistent service and address diverse needs.
- Supported store managers in balancing registers and closing procedures to ensure accurate financial reporting.
- Facilitated the store liquidation process.
Office Manager / Executive Assistant
SALEM BAPTIST CHURCH OF CHICAGO
Chicago, IL
03.1998 - 09.2017
- Managed cellular telephone contracts, monitored usage, and coordinated phone and office setups, ensuring seamless onboarding for new and existing employees.
- Developed, implemented, and updated the main telephone system, including scripts and recorded automated-attendant messages.
- Tracked weekly contributions, processed cash and checks, balanced bank deposits, and safeguarded confidential credit-card transactions.
- Prepared monthly departmental chargeback reports for supplies, copiers, and postage.
- Maintained the master calendar of events and coordinated facilities-management usage across church campuses using the Event Management System (EMS).
- Established training goals for administrative staff and delivered day-to-day guidance, enhancing team skills and resolving issues effectively.
Education
Meticulous Hiring Course
Kennedy-King Jr. College
Chicago, ILSkills
- HR Coordination
- Administrative Support
- Office Management
- Records administration
- Confidential File Maintenance
- Data Entry
- Spreadsheets
- Microsoft Office Suite
- Microsoft Office
- Calendar coordination
- Customer Service
- Time management
- Written communication
Timeline
Administrative Assistant / HR Coordinator
CINTAS CORPORATION
01.2020 - 04.2026
Customer Service Representative
THE HOME DEPOT
10.2019 - 01.2020
Receptionist / Secretary
CALAHAN FUNERAL HOME
10.2018 - 06.2019
Fragrance Specialist
BON-TON / CARSON PIRIE SCOTT
03.2014 - 06.2019
Office Manager / Executive Assistant
SALEM BAPTIST CHURCH OF CHICAGO
03.1998 - 09.2017
Meticulous Hiring Course
Kennedy-King Jr. College