Charlotte Kaiser
Orlando,FL
Summary
Driven professional with a proven track record in hospitality. Skilled in exceptional customer service and cash/payment handling, adept at enhancing customer satisfaction and managing high-pressure situations. Demonstrates a strong work ethic and guest engagement, contributing to positive team environments and maintaining high cleanliness standards.
I am currently pursuing a degree in General Studies with the intention of advancing to a Registered Nurse (RN) program upon completion. My long-term goal is to become a Nurse Practitioner (NP). In the interim, I am eager to gain practical experience in a hospital setting to build a solid foundation for my future career and to develop the skills necessary for a successful transition into the healthcare field.
Overview
3
3
years of professional experience
Work History
Server/Host
Mission Taco Joint
11.2021 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Barista
Starbucks
10.2022 - 04.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Host
Circle 7 Ranch
05.2021 - 11.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Science - Nursing
Valencia College
Orlando, FL2027
High School Diploma -
Brentwood High School, Brentwood, MO, US
St Louis, MO05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash/Payment Handling
- Guest Engagement
Timeline
Barista
Starbucks
10.2022 - 04.2023
Server/Host
Mission Taco Joint
11.2021 - 07.2024
Host
Circle 7 Ranch
05.2021 - 11.2021
Bachelor of Science - Nursing
Valencia College
High School Diploma -
Brentwood High School, Brentwood, MO, US
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