Detail-oriented dispatcher with strong client communication skills. Experienced in GPS tracking and timely service coordination. Committed to enhancing customer satisfaction through effective problem resolution.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Dispatcher
ryons towing
clinton , md
02.2022 - Current
Coordinated towing requests with drivers to ensure timely service delivery.
Tracked vehicle locations using GPS technology, providing real-time updates to clients.
Handled emergency service calls promptly.
Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Managed daily delivery and work schedules to maximize coverage.
Addressed customer inquiries and complaints promptly, enhancing overall service quality.
Resolved customer complaints related to service issues or delays.
Collaborated with local authorities to facilitate safe roadside assistance for stranded motorists.
Uber Eats Driver
Self Employed Services
clinton , md
01.2015 - 02.2022
Delivered food promptly to customers using efficient navigation routes.
Managed multiple deliveries simultaneously while maintaining high service standards.
Ensured food safety and quality during transport to uphold brand reputation.
Communicated with customers to confirm orders and address concerns.
Maintained vehicle cleanliness and readiness for daily operations and safety checks.
Education
Some College (No Degree) - Elementary School Teaching
Oxon Hill School
Oxon Hill, MD
Skills
GPS tracking
Dispatch software
Client communication
Problem resolution
Call management
Vehicle logistics
Effective teamwork
Attention to detail
Time management
Customer service
Certification
child devepment
Timeline
Dispatcher
ryons towing
02.2022 - Current
Uber Eats Driver
Self Employed Services
01.2015 - 02.2022
Some College (No Degree) - Elementary School Teaching