Charlotte Kelly
New York,NY
Summary
Customer-savvy and versatile service member used to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Host
Cheshire Pizza & Ale
06.2025 - 08.2026
- Greeted and seated guests, ensuring timely service and positive experiences.
- Monitored dining area for cleanliness while bussing all tables once guests left, addressing issues promptly to uphold standards.
- Developed strategies for improving seating arrangements during high-traffic periods to minimize wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Managed all phone orders including take-out, delivery, and large catering orders while balancing welcoming and seating guests.
Expeditor
Cheshire Pizza & Ale
06.2025 - 08.2026
- Coordinated timely deliveries to ensure uninterrupted service and customer satisfaction.
- Trained new team members on operational procedures and best practices for expediting orders.
- Communicated with kitchen staff to prioritize orders and maintain workflow efficiency.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Enhanced communication between departments to ensure seamless order management and fulfillment.
Front of House Staff Member
Pop's Pizza
07.2023 - 03.2026
- Delivered exceptional customer service to ensure customers felt at home in the staple Cheshire restaurant.
- Monitored cleanliness and organization of dining area, ensuring compliance with health standards.
- Cleaned and organized kitchen, dining and service areas.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted in preparing many ingredients and helping the kitchen when orders slowed down service.
- Answered all phones to take large catering orders, ensuring good communication with the kitchen to maintain timely completion with no mistakes.
Education
Bachelor of Science - Psychology, Pre-PA Track
City College of New York
New York, NY05-2030
High School Diploma -
Cheshire High School
Cheshire, CT06-2026
Skills
- Team collaboration
- Adaptable to change and willing to learn
- First aid training
- CPR Certified
- Strong organization
- Experienced in Toast POS system
Certification
- EMT - Certified Emergency Medical Technician
Timeline
Host
Cheshire Pizza & Ale
06.2025 - 08.2026
Expeditor
Cheshire Pizza & Ale
06.2025 - 08.2026
Front of House Staff Member
Pop's Pizza
07.2023 - 03.2026
Bachelor of Science - Psychology, Pre-PA Track
City College of New York
High School Diploma -
Cheshire High School