Charlotte Kinard

• Developed and maintained strong customer relationships through effective communication strategies.
• Managed customer inquiries and resolved issues to enhance satisfaction levels.
• Collaborated with sales team to identify opportunities for upselling products and services.
• Implemented feedback mechanisms to gather customer insights for service improvement.
• Analyzed customer data to identify trends and improve engagement efforts.
• Coordinated promotional events to strengthen community presence and brand awareness.
• Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.

• Coordinated service appointments to optimize workflow and enhance customer satisfaction.
• Managed daily communication between clients and technicians to ensure timely service delivery.
• Assisted in resolving customer inquiries and complaints, fostering positive relationships.
• Maintained accurate records of service activities using dealership management software.
• Collaborated with team members to improve service processes and increase efficiency.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Enhanced customer satisfaction by efficiently addressing and resolving service issues.
• Communicated with clients and service providers to provide updates on work progress.
• Streamlined service coordination processes for improved team productivity and response times.
• Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
• Streamlined communication between service departments, ensuring timely updates and reducing errors.
• Improved service delivery timelines by monitoring performance and adjusting workflows accordingly.
• Implemented new scheduling system to optimize resource allocation and maximize service delivery.
• Addressed and resolved service-related issues, restoring client confidence and preventing potential loss of business.
• Assisted in conducting needs assessments to identify key areas of service needs.

• Delivered food and groceries efficiently to customers while adhering to strict timelines.
• Navigated various delivery routes using GPS technology for optimal efficiency.
• Communicated effectively with customers to ensure satisfaction and resolve concerns promptly.
• Maintained vehicle cleanliness and safety standards, conducting regular checks before shifts.
• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.

• Processed and filed documents to maintain organized record systems.
• Handled incoming correspondence, distributing materials to appropriate departments efficiently.
• Assisted in data entry, ensuring accurate and timely updates to internal databases.
• Coordinated office supplies inventory, managing procurement for optimal resource availability.
• Trained new clerks on organizational protocols and software applications effectively.
• Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
• Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
• Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
• Managed high volumes of incoming calls professionally, directing callers to appropriate personnel or departments.
• Decreased errors in documents through thorough proofreading prior to distribution or submission internally or externally.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Input data into spreadsheets and databases.

Passed GED at 16, and studied Business Office Technology.

• Extracurricular Activities: Basketball
• Elected to Secretary for Student Government in 1999
• ROTC- Rifle Team, Color Guard, and Precision Drills