CHARLOTTE LACEY
DAWSONVILLE,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
36
36
years of professional experience
Work History
Admin/Front Office/Billing Department
Heart and Vascular Care, Inc.
Cumming, GA
11.2016 - Current
- Facilitated optimal patient flow in high-volume cardiovascular practice through efficient operations.
- Engaged patients with strong interpersonal skills to streamline check-in and check-out processes.
- Collaborated with physicians and clinical staff to enhance quality of patient care.
- Verified insurance eligibility for each patient, ensuring coverage confirmation for services.
- Scheduled consultations and tests as directed by cardiologist, promoting timely care delivery.
- Managed prior authorization processes for procedures, expediting access to treatment.
Charge entry specialist
Sleeveco, a Fort Dearborn Company
Dawsonville, GA
01.2010 - 01.2016
- Anticipated customer needs to enhance productivity and service levels.
- Collaborated with technical, accounting, and sales departments to consolidate orders and reduce shipping costs.
- Maintained detailed records of customer interactions and inquiries for reference.
- Audited customer correspondence and orders for accuracy before invoice entry.
- Engaged customers in conversations to identify needs and resolve product-related issues.
Legal Assistant
Lance J.M. Steinhart, PC
Alpharetta, GA
01.1998 - 01.2010
- Facilitated preparation and processing of various filings with government offices for attorney.
- Notified and prepared clients for hearings to ensure readiness and compliance.
- Invoiced clients for legal fees, filing expenses, and collected payments efficiently.
- Conducted interviews and trained new employees to enhance team capabilities.
Customer Service Agent
John Moore Agency
Duluth, GA
01.1997 - 01.1998
- Managed all commercial lines services to ensure efficient operations.
- Prepared and processed new business applications, facilitating client onboarding.
- Executed policy changes for clients, maintaining accuracy and compliance.
Office Administrator
Nationwide Insurance
Roswell, GA
01.1995 - 01.1997
- Managed service for personal and commercial lines to enhance client satisfaction.
- Prepared and distributed payroll accurately and timely.
- Oversaw office finances, including preparation of bank deposits for financial integrity.
Bookkeeper
Commercial Bank
Middlesboro, KY
01.1990 - 01.1995
- Oversaw all operations of bookkeeping department to ensure accuracy and efficiency.
- Balanced multiple account types to maintain financial integrity.
Education
High School -
Middlesboro High School
Middlesboro, KYTimeline
Admin/Front Office/Billing Department
Heart and Vascular Care, Inc.
11.2016 - Current
Charge entry specialist
Sleeveco, a Fort Dearborn Company
01.2010 - 01.2016
Legal Assistant
Lance J.M. Steinhart, PC
01.1998 - 01.2010
Customer Service Agent
John Moore Agency
01.1997 - 01.1998
Office Administrator
Nationwide Insurance
01.1995 - 01.1997
Bookkeeper
Commercial Bank
01.1990 - 01.1995
High School -
Middlesboro High School
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