Rhonda Watkins

Welcomes patients and visitors by answering phones, assisting patients with registration and intake, and scheduling

appointments.

• Optimizes patient satisfaction, provider time, and treatment room utilization and comforts patient by anticipating their anxieties

and answering their questions.

• Identifies payer sources, verifies insurance eligibility and financial status. Verifies if prior authorization from insurance is

required.

• Routinely demonstrates superior customer service skills.

• Trusted and efficient in collecting $1000s daily in cash, check, and credit card payments

• Applies extensive knowledge of primary care and specialist insurance benefits

• Maintains regular and predictable attendance

• Implemented office procedures to enhance operational efficiency and support daily business activities.
• Managed scheduling and coordinated meetings for executive staff, optimizing time management across departments.
• Oversaw inventory management and procurement processes, ensuring timely availability of office supplies.
• Developed training materials for new hires, improving onboarding experience and employee retention rates.

• Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
• Managed patient records using electronic health record systems, maintaining accuracy and confidentiality.
• Assisted patients with insurance verification and financial arrangements, enhancing overall service experience.
• Communicated effectively with dental staff to ensure seamless patient flow and address inquiries promptly.