Charlotte Lange

• Web-based sales for CBD oils, health and beauty, and pet care products
• Maintain and promote individual websites, online presence (Twitter, Instagram, Facebook), local/regional sales, and marketing
• Research products' benefits to stay current on health benefits, new medical information, and state/federal regulations to help better inform and educate clients.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Developed strong rapport with customers and created positive impression of business.

• Performed thorough medical history assessments as part of pre-examination process for new patients.
• Gathered patient histories, took measurements, and completed diagnostic tests as part of detailed ophthalmic evaluations.
• Enhanced clinic operations by assisting with patient scheduling, billing, and recordkeeping.
• Applied eye medications and drops to dilate pupils in preparation for examinations.
• Triaged phone calls from patients and outside contacts and handled in order of importance.
• Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.

Scheduled initial and follow-up appointments for clients

• Verified patient demographics and insurance information before/during meetings
• Managed multiple phone lines and messaging for front office personnel
• Developed and implemented new check-in system for sister clinics after switching from paper charts to paperless.
• Answered phone calls and messages for 2-physician community medical facility, scheduling appointments, and handling patient inquiries.
• Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
• Displayed flexibility in accommodating last-minute schedule changes while maintaining orderliness within practice.