Charlotte Longoria
Buda,TX
Summary
Experienced professional from Central Texas Children’s Home, adept in crisis response and complex problem-solving. Proven ability to enhance team collaboration and ensure student safety through effective policy enforcement. Skilled in behavioral issues management and emotional support, consistently driving positive outcomes and fostering a respectful, inclusive environment.
Overview
2027
2027
years of professional experience
Work History
Relief Houseparents
Central Texas Children’s Home
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
House Parent
High Plains Childrens Home
Amarillo, TX
10.2017 - Current
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Administered medications subcutaneously, orally and via IV.
- Collaborated with physicians regarding patient conditions, updates and necessary care changes.
- Enforced policies and safety standards through building and room rounds.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Provided crisis management and intervention during emergency situations.
- Collaborated with residential team to maximize effective and efficient operations.
- Responded to student inquiries and concerns, offering support and guidance.
- Developed, implemented and monitored residential policies and procedures.
- Promoted culture of respect and understanding among students.
- Provided emergency response during shifts and when on-call.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Reviewed clinical documentation to asses standards and quality of care.
- Solved grievances and complaints by collaborating with residents.
- Developed and enforced safety policies and procedures to drive safety and well-being of students.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Facilitated smooth transition of new students into residential program.
- Conducted weekly meetings with students to review goals, address issues and provide support.
- Evaluated student progress to identify areas of improvement and provide feedback.
- Developed and maintained relationships with parents to promote positive living environment for students.
- Assisted in recruitment and selection of student leaders.
- Supervised student employees and provided feedback on performance.
Manager of Business Development and Sales
Holiday Retirement Corporation
Austin, TX
01.2000 - 08.2017
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed accounts to retain existing relationships and grow share of business.
Education
High School Diploma -
Tascosa High School
Amarillo, TX05.1980
Skills
Crisis Response
Complex Problem-So
Budget Tracking
Reading Comprehension
Staff Training
Scheduling Medical Appointments
Supporting Daily Living Needs
Medical Issues Management
Positive Reinforcement Methods
Educational Strategies
Recreational Activities
Youth Development
Interdisciplinary Care
Complex Problem-Solving
Maintenance Requests
Progress Tracking
Daily Living Skills Instruction
Enrichment Activities
Incident Reports
Routine Integration
Case Management Understanding
Status Updates
Emotional Support
Company Guidelines
Social Perceptiveness
Physical Development
Emotional Development
Observations and Evaluations
Microsoft Office
Group Activities
Behavior Redirection
Facility Inspections
Dietary Needs
Facility Oversight
Oral Hygiene
Policy Changes
Dietary Guidelines
Student Safety
General Housekeeping
Behavioral Intervention Plans (BIP)
Learning Environments
Medication Understanding
Schedule Coordination
Community Outing Planning
Travel Arrangements
Organizational Goal Development
Safety Standards and Compliance
Court Appearances
Quality Assurance Controls
Timeline
House Parent
High Plains Childrens Home
10.2017 - Current
Manager of Business Development and Sales
Holiday Retirement Corporation
01.2000 - 08.2017
Relief Houseparents
Central Texas Children’s Home
High School Diploma -
Tascosa High School