Open To Work
Charlotte Lutz
Hesperia,CA
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
21
21
years of professional experience
Work History
Sales Associate
MCQ Suppliez
Victorville, CA
11.2025 - Current
- Increased sales through customer satisfaction by personalizing their experience and product recommendations.
- Manage inventory levels to ensure product availability and minimize stockouts.
- Develop promotional strategies to promote product visibility and drive sales growth.
- Implemented visual merchandising standards to optimize product displays and enhance customer experience.
Head Cashier
Superior Grocers
Victorville, CA
05.2024 - 09.2025
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Implemented process improvements that increased transaction efficiency and reduced wait times.
- Coordinated end-of-day cash reconciliation, ensuring financial accuracy and accountability.
- Developed staff schedules to optimize coverage.
- Mentored new cashiers, providing comprehensive training increasing productivity.
- Maintained a clean and organized work area.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Coordinated breaks for cashiers, ensuring continuous coverage.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
Dog Trainer
PetSmart
Victorville, CA
11.2021 - 07.2024
- Developed customized training programs to address specific behavioral issues in dogs.
- Conducted group classes, enhancing socialization skills among dogs and fostering owner engagement.
- Utilized positive reinforcement techniques to promote effective learning and behavior modification.
- Assessed individual dog temperaments to tailor training methods for optimal results.
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Maintained clean training arena for group classes.
- Imparted valuable knowledge on nutrition and exercise routines to clients, contributing to overall canine health improvement.
- Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
- Developed and maintained comprehensive calendars to streamline appointment management and reduce scheduling conflicts.
- Analyzed scheduling data to identify trends, recommending adjustments for increased productivity and resource utilization.
- Developed and implemented individualized care plans based on specific pet needs and owner preferences.
- Provided daily care and supervision for diverse range of pets, ensuring safety and well-being.
Warehouse 3
UPS
Mira Loma, CA
03.2019 - 10.2021
- Coordinated inventory management, including cycle counts and stock replenishment processes.
- Implemented process improvements that reduced order fulfillment time and increased accuracy.
- Managed shipping and receiving functions, optimizing workflow for timely dispatch of goods.
- Maintained a safe working environment by enforcing strict adherence to safety regulations and guidelines.
- Improved warehouse efficiency by streamlining processes and implementing best practices.
- Operated forklifts and pallet jacks to efficiently load and unload shipments.
- Improved warehouse efficiency by organizing and maintaining dock workstations to ensure smooth operations.
- Selected, packed, and labeled orders accurately to ensure timely shipments.
- Inspected incoming and outgoing materials for quality assurance and compliance with standards.
Caregiver
In Home Supportive Services (IHSS)
Victorville, CA
03.2015 - 06.2017
- Advocated for client needs, communicating effectively with families and medical staff to ensure comprehensive care.
- Provided emotional support, fostering positive relationships to improve overall quality of life.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Key Holder
Piercing Pagoda
Victorville, CA
10.2014 - 04.2015
- Managed inventory levels, facilitating timely restocking and minimizing discrepancies.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Developed strong customer relationships, providing personalized service to enhance satisfaction.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Trained new staff members on proper ear piercing techniques and procedures, promoting consistency across the team.
- Maintained up-to-date knowledge of industry best practices by attending workshops and training sessions, applying new learnings to daily work tasks.
Assistant Manager
Little Caesars
Hesperia, CA
05.2013 - 11.2013
- Supervised daily operations to enhance workflow efficiency and team productivity.
- Collaborated with management on performance evaluations and employee development plans.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Ensured compliance with health and safety regulations, promoting a safe work environment.
- Improved customer satisfaction by implementing efficient pizza-making processes and quality control measures.
Cashier
Joanns Fabric & Craft Store
Hesperia, CA
10.2011 - 03.2012
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained organized checkout area, ensuring a positive shopping experience for customers.
- Assisted customers with product inquiries and provided recommendations based on needs.
- Handled cash, credit, and return transactions while adhering to company policies.
- Developed and executed merchandising strategies to optimize product placement and enhance customer engagement.
- Improved product visibility by creating eye-catching merchandise displays.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
Store Manager
Sun Glass Hut
Rancho Cucamonga, CA
04.2005 - 08.2007
- Led daily operations, ensuring exceptional customer service and store presentation.
- Developed and implemented sales strategies to exceed revenue targets.
- Managed inventory levels and conducted regular stock audits for optimal product availability.
- Trained and mentored team members to enhance performance and customer engagement skills.
- Oversaw scheduling and labor management to maintain efficient staffing levels during peak times.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Diploma - General Education
Norco High School
Norco, CACertificate - Cosmetology
Victor Valley Beauty College
Victorville, CAAssociates - Math & Science
Victor Valley College
Victorville, CA01-2028
Skills
- Teamwork and collaboration
- Reliable and punctual
- Verbal/written communication
- Complex Problem-solving
- POS system operation
- Training and coaching
- Workplace safety
Languages
Spanish
Limited Working
Timeline
Sales Associate
MCQ Suppliez
11.2025 - Current
Head Cashier
Superior Grocers
05.2024 - 09.2025
Dog Trainer
PetSmart
11.2021 - 07.2024
Warehouse 3
UPS
03.2019 - 10.2021
Caregiver
In Home Supportive Services (IHSS)
03.2015 - 06.2017
Key Holder
Piercing Pagoda
10.2014 - 04.2015
Assistant Manager
Little Caesars
05.2013 - 11.2013
Cashier
Joanns Fabric & Craft Store
10.2011 - 03.2012
Store Manager
Sun Glass Hut
04.2005 - 08.2007
Diploma - General Education
Norco High School
Certificate - Cosmetology
Victor Valley Beauty College
Associates - Math & Science
Victor Valley College