Charlotte Mambueni
Normal,IL
Summary
Resourceful Lead Employee recognized for exceptional productivity and efficient task execution. Expertise in team leadership, workflow optimization, and strategic problem-solving. Proven track record of enhancing team performance and achieving organizational objectives through effective communication and time management.
Demonstrated ability to implement innovative strategies that improve operational efficiency and workplace culture. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead Metrology
Rivian
Normal, IL
01.2025 - Current
- Motivated staff using positive reinforcement techniques to enhance performance.
- Maintained accurate records of employee attendance and task completion.
- Coordinated team resources to successfully achieve project goals.
- Trained new staff on relevant processes and procedures for efficiency.
- Identified and implemented process improvements to enhance productivity.
- Delegated tasks based on individual skill sets to optimize team performance.
- Conducted regular one-on-one coaching sessions, fostering personal development.
- Supported manager in developing plans for future projects and initiatives.
Team Member in Metrology
Rivian
Normal, Illinois
10.2023 - 01.2025
- Collaborated with team members to maximize productivity and efficiency.
- Created reports that documented results from all inspections, tests, and measurements performed in the Metrology Lab.
- Performed dimensional metrology and geometric dimensioning and tolerancing analysis on mechanical components to ensure conformance with customer specifications.
- Ensured accuracy of measurements by calibrating measuring tools and equipment using traceable standards.
Cashier
Chick FilA
Florence, Al
04.2022 - 07.2023
- Take Customers orders promptly, Prepared tools or meal preparations , facilitated customers for settling orders for 8 hours for different shifts
- Revised customer services by listening , authoring all complains and feedback about services organized through company for 1 year and 4 months.
Customer Service Assistant
university of north alabama
Florence, ALABAMA
01.2023 - 05.2023
- Answered students inquiries via telephone, email and face-to-face contact.
- Resolved student issues in an efficient and timely manner.
- Maintained schedule of class assignments to meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with others to discuss new opportunities.
Public Relations Assistant
Vodacom Congo
Kinshasa, Congo
03.2021 - 12.2021
- Managed organizational activities and events, by planning different events arrange through company, educated several skills for customer services, practiced different task to improve management kills within 8 months
- Evaluated website of the organization for new updates, made change and enhanced it within 2 months with manager assistance
- Accomplished on different campaign projects for organizations purposes for 10 months.
- Conducted interviews with key stakeholders for press releases and other media materials.
Translator
EMU PR, office
Famagusta, Cyprus
03.2018 - 04.2020
- Edited and adapted 20+ communications documents from french to english ; for 2 years while finishing bachelor degree
- Translated texts for highschool students studying french for 1 year.
Education
Master of Professional Studies, Community Development -
University of North Alabama
08.2023
Bachelor in Communications, Public Relations and Advertising - Public Relations and Advertising
Eastern Mediteranean University
02.2021
Literature studies, Latin-Philosophy - Latin-Philosophy
Kimwenza Highschool
07.2016
Skills
- Microsoft Office skills
- Report preparation
- Professional telephone demeanor
- Professional phone voice
- Teamwork and collaboration
- Customer retention strategies
- Computer Skills
- Business development understanding
- Call Center Operations
- Writing skills for research papers or essays
- Payment Processing
- Community Development Processes
- Effective Customer Communication
- Customer Service
- Meeting Planning
- Proposal Writing
- Workflow Optimization
- Appointment Scheduling
- Social Media Proficiency
- Communications Strategy
- Media Contacts Management
- Reputation Management
- Public Relations
- Communications Strategies
- Media Relations
- Scheduling
- Communications Management
- Social Media Planning
- Promotional Support
- Quality Control
- Call Documentation
- Customer Relations
- Effective communication
- Multilingual communication
- Innovation skills
- Staff development
- Teamwork and collaboration
- Leading team meetings
- Client service
- Team motivation
- Work planning
- Work Planning and Prioritization
- Employee evaluation
- Workflow management
- Client communication
- Documentation and reporting
- Evaluating employee work
Languages
- English, Fluent
- French, Native
- Lingala, Fluent
- Spanish, Learning
Languages
French
Native/ Bilingual
English
Full Professional
Spanish
Limited
Affiliations
- Member, Alumni Association UNA and EMU
- Certification high-Honors students
- Miss Congo Cyprus 2018
- Social media strategist
- Content creator
- Media strategist
- Public relations officer
Additional Information
- Author of Capstone Project for homelessness and mental health in Congo kinshasa.
Certification
- High Honors certifications ( highest Gpa )
- Become a Team Leader: Development Program
- OSHA Hazard Communication Labels Overview 152
- Fundamentals of Station Success - RTC
Accomplishments
- Capstone Author ( Mental health in the developing countries such as : DR congo )
- Poem Writer ( in french , english )
- Book and magazine writer ( entry level )
References
References available upon request.
Timeline
Team Lead Metrology
Rivian
01.2025 - Current
Team Member in Metrology
Rivian
10.2023 - 01.2025
Customer Service Assistant
university of north alabama
01.2023 - 05.2023
Cashier
Chick FilA
04.2022 - 07.2023
Public Relations Assistant
Vodacom Congo
03.2021 - 12.2021
Translator
EMU PR, office
03.2018 - 04.2020
Master of Professional Studies, Community Development -
University of North Alabama
Bachelor in Communications, Public Relations and Advertising - Public Relations and Advertising
Eastern Mediteranean University
Literature studies, Latin-Philosophy - Latin-Philosophy
Kimwenza Highschool
Similar Profiles
Kevin GrayKevin Gray
Lead Vehicle Operations Specialist at RivianLead Vehicle Operations Specialist at Rivian
SUHANT RANGASUHANT RANGA
Sr Manager, Mechatronics Systems and Validation at RivianSr Manager, Mechatronics Systems and Validation at Rivian
Raul VegaRaul Vega
Field Service Technician at RivianField Service Technician at Rivian
Mariah MayMariah May
Team Member at RIVIANTeam Member at RIVIAN
Paige IottPaige Iott
Risk Management Instructor at Campus RecreationRisk Management Instructor at Campus Recreation