Tammy (Ivy) DeRemer
Maple Glen,PA
Summary
To lead a team, living by the company's set of policies, procedures, and job description. Making sure all that the needs of the team as well are being met. Obtaining new knowledge and sharing with others regarding the company's ever changing and improving policies and procedures to strive for excellent compliance. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
40
40
years of professional experience
Work History
Licensed Team Lead
Inizio, Formally Ashfield Healthcare
07.2019 - Current
- Run daily reports and apply them to, Microsoft Office spreadsheets to ensure compliance is obtained in many different aspects for team.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Assist management with monitoring calls and other assigned tasks.
- Monitor daily that team members are in attendance, accomplishing assigned tasks and are available in queues to take inbound calls from consumers, caregivers, and healthcare providers.
- Being available to answer inquiries from team members as well as management as needed.
- Accepting inbound calls as well as team members on specific projects.
- Taking and submitting adverse event and product quality reports when necessary.
Licensed Healthcare Communicator/ Medical Information Specialist
Ashfield Healthcare, a UDG Healthcare
08.2016 - 07.2019
- Delver virtual or telephonic educational support to identified patients, caregivers, healthcare professionals and their staff with primary care or specialist facilities in field of designated disease state.
- To be able to ascertain when adverse event or product quality issue as mentioned and complete those reports in timely fashion.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
Director of Nursing
Harmony Place Assisted Living at Parke, DePaul Healthcare Community
12.2015 - 06.2016
- Responsible for administration and management of communities forty- five residents and twenty-five employees, twenty-four hours day, including health, safety and well-being of residents, implementation of policies and procedures and compliance with local, state, and federal laws.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Performed rounds to observe care and interview staff, residents, and families.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Identified department issues to recommend corrective actions.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Evaluated work performance of nursing personnel to determine wage increases and implement discipline.
- Planned and assigned workload of nursing staff to direct patient care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Drug Information Specialist
Ashfield Healthcare, a UDG Healthcare Company
08.2015 - 12.2015
- Duties include inbound calls for consumer education, adverse event reporting and product quality issues on pharmaceutical products.
- Used computer systems and software to maintain reports and produce records.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Counseled patients regarding proper intake of medications.
- Educated patients on proper medication use.
- Advised patients on medication side effects and contraindications and explained proper administration.
Health and Wellness Director
Brookdale Montgomery, a Brookdale Senior Living Community
01.2014 - 02.2015
- Responsible for administration and management of healthcare, safety and wellbeing of sixty Personal Care Residents as well as implementation of policies and procedures and compliance with local, state, and federal laws.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Partnered across departments to run smooth, professional events and activities.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Director of Residential Nursing and Assisted Living Administrator
Fort Washington Estates, An ACTS Community
09.2011 - 11.2013
- Transitioned this community through Personal Care to Assisted Living process and four zero deficiency inspections.
- Responsible for administration and management of community in Residential and Assisted Living sections, approximately one hundred and eighteen residents and fifteen employees, twenty-four hours day, including health, safety and well-being of residents, implementation of policies and procedures as well as compliance with local, state and federal laws.
- Transitioned this community through Personal Care to Assisted Living process and four zero deficiency inspections.
- Responsible for administration and management of community in Residential and Assisted Living sections, approximately one hundred and eighteen residents and fifteen employees, twenty-four hours day, including health, safety and well-being of residents, implementation of policies and procedures as well as compliance with local, state and federal laws.
- Worked in fast-paced environment with competing demands for time and attention.
- Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
- Led, directed and motivated others to innovate and excel.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Night-shift Supervisor
Peter Becker Community
11.2009 - 07.2011
- Responsible for Skilled, Personal Care and Independent units, approximately one hundred and ninety-two residents and ten employees.
- Perform duties to coordinate and provide quality resident care according to organization policy and team nursing plan.
- Oversee administration of medications, direct care provided by Certified Nursing Aides and Team Leaders, maintain residents' charts and provide medical treatments as ordered by physicians.
- Night shift supervisor was responsible for efficient and effective operation of nursing units.
- Managed communication between associates and management, addressing key issues and needs.
- Observed each team member to carry out duties and provided constructive criticism.
- Maintained stock of products and ordered new products when stock was running low.
- Assisted customers with complaints, questions and concerns.
- Trained staff members to perform inventory management, customer service and maintenance.
- Assigned each member with specific daily tasks and responsibilities.
- Upheld federal safety standards and environmental disposal protocols.
- Compiled reports on production shortfalls, accidents and equipment problems.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Managed staff hiring, training and supervision.
- Kept accurate and detailed records of personnel progress and productivity.
- Troubleshot equipment to reduce service calls and downtime.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Cultivated professional working relationships with peers and superiors.
- Implemented policies and standard operating procedures for continuous improvement.
RN Case Manager
Hospice Compassus
05.2008 - 09.2009
- Manage care of dying patients and their families with Spiritual Counselor, Social Worker, CNAs, Trained Volunteers, Attending Physician, Hospice Director and Director of Clinical Services.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Responded promptly and professionally to patient questions and concerns.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
- Liaised with physicians regarding patient needs, performance and changes.
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Helping people achieve peaceful, painless and dignified death that they and their loved ones were prepared for.
- Completed initial assessments of patients and family to determine and address individual care needs. ·
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
- Worked with suppliers and vendors on provision of medical equipment, items and services.
- Prepared clinical notes and updates for review by primary physician.
Telemetry Charge Nurse
Mercy Suburban Hospital
01.2000 - 05.2005
- Responsible for care of patients that had chest pain, pressure or other symptoms of impending Myocardial Infarction (MI), or where recovering from Ml
- Duties included checking heart rate and rhythms on monitor, preparing patient and loved ones for procedures ordered either at hospital or another, following doctor's orders and notifying him/her as needed about changes in patients, teaching patients and loved ones about new medications, diets and exercise, organizing and prioritizing several patients care, doing EKG's, drawing blood and starting or restarting intravascular lines as needed,
- Last few years that worked also was Code Team member and Cardioversion Nurse.
- Frequent days preformed as Resource Nurse and Orientation Nurse.
- Evaluated patient histories, complaints, and current symptoms
- Communicated with healthcare team members to plan, implement and enhance treatment strategies
- Educated family members and caregivers on patient care instructions
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
- Managed patients recovering from medical or surgical procedures
- Monitored patient reactions after administering medications and IV therapies
- Provided skilled, timely and level-headed emergency response to critically-ill patients
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions
Medical/Surgical Nurse
Mercy Suburban Hospital
05.1989 - 01.2000
- Began nursing career on typical Medical/Surgical unit.
- Went on to specializing in Geriatrics, Hospice, Peritoneal Dialysis, Oncology, Psychiatric, and Inmate populations
- Performed Orientation Nurse duties frequently during this time period.
Petite Sales Manager
John Wanamaker's
06.1983 - 05.1989
- Responsible for managing those in sales department, checking inventory, instructing and managing new hires, keeping paperwork up to standards, notifying clients when new inventory arrived that meet their needs, keeping neat and clean sales floor.
Education
Leadership Academy And Advanced Leadership Academy - Business Administration
ACTS University
Certification: Personal Care Home Administrator, Assisted Living Home Administrator Graduation -
PEPP Unlimited
Associate Degree - Nursing
Montgomery County Community College
High School Diploma -
Souderton Area High School
Skills
- Leadership
- Administrative
- Microsoft Office Skills
- Project Management
- Problem-Solving Skills
- Flexibility
- Organization Skills
- Customer Service Skills
- Team Monitoring
- Task Monitoring
Experience
Customer Service experience: 40 years
Healthcare experience: 35 years
Management experience: 23 years
Additional Information
- Desired wage: 70 - 80,000 USD per year
- Desired employment type: full-time and remote
- Desired times: seven AM to three PM, or eight AM to four PM
- Desired commute: none or not more than half an hour
- Desired travel: negligible
- Current BLS
- Felony Conviction: No
- Security Clearance: No, though interested.
- Military Experience: No
Timeline
Licensed Team Lead
Inizio, Formally Ashfield Healthcare
07.2019 - Current
Licensed Healthcare Communicator/ Medical Information Specialist
Ashfield Healthcare, a UDG Healthcare
08.2016 - 07.2019
Director of Nursing
Harmony Place Assisted Living at Parke, DePaul Healthcare Community
12.2015 - 06.2016
Drug Information Specialist
Ashfield Healthcare, a UDG Healthcare Company
08.2015 - 12.2015
Health and Wellness Director
Brookdale Montgomery, a Brookdale Senior Living Community
01.2014 - 02.2015
Director of Residential Nursing and Assisted Living Administrator
Fort Washington Estates, An ACTS Community
09.2011 - 11.2013
Night-shift Supervisor
Peter Becker Community
11.2009 - 07.2011
RN Case Manager
Hospice Compassus
05.2008 - 09.2009
Telemetry Charge Nurse
Mercy Suburban Hospital
01.2000 - 05.2005
Medical/Surgical Nurse
Mercy Suburban Hospital
05.1989 - 01.2000
Petite Sales Manager
John Wanamaker's
06.1983 - 05.1989
Leadership Academy And Advanced Leadership Academy - Business Administration
ACTS University
Certification: Personal Care Home Administrator, Assisted Living Home Administrator Graduation -
PEPP Unlimited
Associate Degree - Nursing
Montgomery County Community College
High School Diploma -
Souderton Area High School
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