Charlotte Maya

• Facilitated patient comfort in infusion center by providing warm blankets and refreshments.
• Enhanced patient experience through compassionate communication and prompt service delivery.

Collaborated with healthcare professionals to optimize clinical operations in a team-oriented setting.

• Shadowed breast cancer oncology provider in outpatient clinic and surgical settings.
• Observed patient consultations, pre-operative planning, and surgical procedures to gain insight into physician assistant roles.
• Collaborated with multiple physicians from different specialties to observe how a multidisciplinary approach is used to create individualized, comprehensive treatment plans for patients.

• Achieved performance-based raise for outstanding service quality.
• Ensured welcoming atmosphere through exceptional customer service delivery.
• Collaborated with team during peak hours to maintain efficiency in beverage preparation.
• Consistently prepared high-quality beverages, contributing to positive customer experiences.

• Optimized table turnover by greeting guests and managing seating arrangements.
• Supported servers and kitchen staff to facilitate seamless operations.
• Reduced wait times through strategic seating management.