Charlotte McIntosh
Registered Nurse
Fowler,CO
Summary
Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Registered Nurse Case Manager
Complete Home Health Care
Pueblo, CO
02.2023 - Current
- Created detailed documentation of patient health history including lab results, treatments and medications prescribed.
- Monitored patient progress through regular follow-up appointments and assessments.
- Conducted home visits to assess the physical and mental condition of assigned patients.
- Provided direct patient care and management of acute medical issues in a timely manner.
- Assessed, planned, implemented and evaluated individualized nursing care plans for each patient.
- Developed relationships with patients to ensure they received the highest quality of care.
- Collaborated with physicians, social workers and other healthcare professionals to coordinate care for patients.
- Participated in team meetings to discuss treatment options for complex cases.
- Provided education and counseling on health promotion, risk reduction strategies, disease prevention and self-care techniques to patients and their families.
- Evaluated effectiveness of treatments provided by consulting specialists or other providers involved in a patient's care plan.
- Coordinated discharge planning with multidisciplinary teams ensuring safe transitions back into the community.
Registered Nurse Team Leader
Enhabit Home Health and Hospice
Pueblo, CO
10.2020 - 11.2023
- Provided guidance to Registered Nurses regarding patient care plans and procedures.
- Coordinated interdisciplinary team meetings to discuss patient cases and treatment plans.
- Encouraged a positive working environment by providing support for nurses in difficult situations.
- Ensured all staff members had proper training before beginning duties on the unit.
- Performed assessments of patient's physical condition upon admission to the facility.
- Served as an advocate for patients in order to ensure they received appropriate medical attention.
- Adhered strictly to HIPAA regulations while handling confidential information.
- Administered medications, tracked dosages and documented patient conditions.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Conducted intake assessments with patients and relatives to gather case history.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
Registered Nurse
Sangre De Cristo Hospice
Pueblo, CO
10.2017 - 03.2019
- Provided patient care and education to patients with chronic illnesses.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Administered medications and treatments according to physician orders.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Instructed patients on proper self-care techniques at home following discharge from the hospital.
- Participated in multidisciplinary team meetings to discuss patient care plans.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Provided emotional support and comfort to families during difficult times.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Monitored and managed various treatment and care interventions.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Created, implemented and evaluated patient care plans with medical team.
Director of Nursing Administration
Mountain Creek Home Health
Rocky Ford, CO
10.2010 - 10.2016
- Provided leadership and direction to nursing staff in the delivery of patient care.
- Developed, implemented, monitored and evaluated policies and procedures related to patient care.
- Maintained a safe environment for patients, visitors and employees by adhering to established safety standards.
- Conducted regular meetings with department managers and staff to discuss operational issues.
- Reviewed medical records for accuracy and completeness.
- Ensured compliance with all applicable laws, regulations and accreditation standards related to healthcare services.
- Monitored performance of nursing staff through observation, review of documentation and feedback from other team members.
- Participated in hiring decisions for new nursing personnel.
- Created an orientation program for new nurses that included both classroom instruction and clinical experience.
- Analyzed data relating to quality indicators such as infection rates, patient satisfaction surveys., in order to identify areas of improvement within the organization.
- Provided guidance to nurses regarding best practices when providing patient care.
- Managed employee relations issues including disciplinary actions when necessary.
- Resolved conflicts between departments or individuals in a timely manner.
- Assisted in developing strategies for improving customer service throughout the organization.
- Attended conferences and seminars related to healthcare management topics.
- Actively participated in professional organizations related to nursing administration and management.
- Assessed competency of clinical staff to promote quality, continuity and safety.
- Developed and maintained staffing schedule in accordance with contract terms, budget mandates and accreditation standards for nursing coverage.
- Set and monitored achievement goals for nursing department consistent with established philosophy and standards of practice.
- Coordinated medical and health services in compliance with government regulations and policies set by board of trustees.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Recruited, hired and trained new medical and facility staff.
- Maintained awareness of government regulations, health insurance changes and financing options.
Registered Nurse
Parkview Medical Center
Pueblo , CO
05.2009 - 10.2010
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Provided patient care and education to patients with chronic illnesses.
- Administered medications and treatments according to physician orders.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Provided emotional support and comfort to families during difficult times.
- Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
- Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Conducted intake assessments with patients and relatives to gather case history.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
Education
Associate of Applied Science - Nursing
Pueblo Community College
Pueblo, CO10-2008
Skills
- Geriatric Care
- Medical Records Management
- Chronic Disease Management
- Direct Patient Care
- Discharge Planning
- Resource Utilization
- Care Coordination
- Care Plan Development
- Staff Management
- Patient Assessments
- Case Management
- Healthcare regulations
- Quality Improvement
- Goal Setting
- Program Planning
- Cardiac monitoring
- Mental Health Support
- Medical evaluation
- Medical assessment
- Patient Advocacy
- Patient care planning
- Referral Coordination
- Drug calculations
- Service Coordination
Affiliations
- Enjoy mentoring other nurses
- keeping up to date on changes in nursing practices
Continuing Education
- Volunteer giving elderly rides to outings
- Starting classes by fall to further education
Certification
- CPR
References
References available upon request.
Timeline
Registered Nurse Case Manager
Complete Home Health Care
02.2023 - Current
Registered Nurse Team Leader
Enhabit Home Health and Hospice
10.2020 - 11.2023
Registered Nurse
Sangre De Cristo Hospice
10.2017 - 03.2019
Director of Nursing Administration
Mountain Creek Home Health
10.2010 - 10.2016
Registered Nurse
Parkview Medical Center
05.2009 - 10.2010
Associate of Applied Science - Nursing
Pueblo Community College
- CPR
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