CHARLOTTE NOLL
Edwards,MO
Summary
Proven ability to establish and maintain excellent communication and relationships with clients. Through years of working with the public in the medical field and as first company contact, I am dedicated to providing quality care for ultimate customer satisfaction.
Overview
5
5
years of professional experience
Work History
Driver
West-Central Independent Living Solutions (WILS)
08.2019 - 05.2021
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Insurance Risk Interviewer
Quest Diagnostics
11.2018 - 08.2019
- Place outbound calls to contact life insurance applicants, Complete interview with client
- Gather medical, financial, occupational and avovations histories during the interview
- Review and edit information collected during the interview for quality assurance purposes
- Learn the specific requirements stipulated by each client company
- Respond to the needs of clients, staff and management in an expedient and professional manner.
- Conducted interviews with participants to assess eligibility.
Driver
OATS Transit
06.2017 - 10.2018
- Assist all riders on and off of the bus
- Safely secure wheelchairs and other mobility devices and follow all applicable procedures
- Conduct Pre- and Post-trip vehicle inspections and report issues for repair
- Utilize in-vehicle tablet to receive trip information, updates, and validate pick-up and drop-off times
- Complete required paperwork.
Receptionist
Missouri Farm Bureau
02.2016 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
EMT -
Jefferson City Emergency Medical Technician Training School
Jefferson City, MO12.2003
General High School Diploma -
Russellville High School
Russellville, MO05.1977
Skills
Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Safe Driving Practices
- Punctual and Reliable
- City and non-city driving
- Patience and understanding
- Flexible Schedule
- Punctuality
- GPS and route planning
- Traffic laws knowledge
- Vehicle Inspection
- Route Planning
- Passenger Assistance
- Appointment Scheduling
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling appointments
- Administrative Support
- Mail handling
- Multi-line telephone operation
- Clerical Support
- Typing Speed
- Office equipment operations
- Call Answering and Routing
- Payment Processing
- Computer Proficiency
- Visitor and Customer Relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everything in life is just for a while.
Philip K. Dick
Timeline
Driver
West-Central Independent Living Solutions (WILS)
08.2019 - 05.2021
Insurance Risk Interviewer
Quest Diagnostics
11.2018 - 08.2019
Driver
OATS Transit
06.2017 - 10.2018
Receptionist
Missouri Farm Bureau
02.2016 - 08.2018
EMT -
Jefferson City Emergency Medical Technician Training School
General High School Diploma -
Russellville High School
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