Stephon Medlock
Laurel,MD
Summary
Accomplished professional with a proven track record at Adventure Tours Md, excelling in customer service and route planning. Enhanced client satisfaction through efficient navigation and timely responses. Leveraged time management and vehicle inspection skills to ensure safety and reliability. Boosted team productivity by optimizing schedules, achieving a 20% increase in operational efficiency.
Overview
28
28
years of professional experience
Work History
Driver
Adventure Tours Md
Accokeek, MD
01.2025 - 01.2026
- Operated company vehicles to ensure timely and safe transportation of clients.
- Conducted routine vehicle inspections to maintain optimal performance and safety standards.
- Assisted passengers with luggage and provided exceptional customer service during trips.
- Navigated efficiently using GPS systems to deliver seamless travel experiences for clients.
- Collaborated with team members to coordinate schedules and optimize routing efficiency.
- Responded promptly to client inquiries, ensuring high levels of satisfaction throughout journeys.
- Adhered strictly to traffic regulations, enhancing safety for passengers and minimizing incidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Supervisor
Vickers Tree Service
Laurel, MD
04.1998 - 10.2018
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Coordinated team schedules, optimizing workforce allocation for efficient project completion.
- Trained new employees on equipment usage and safety procedures to enhance performance.
- Monitored job site activities, identifying areas for improvement in workflow efficiency.
- Developed training materials focused on best practices for tree care and maintenance techniques.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Education
High School Diploma -
Dorman High School
Spartanburg, SC05.1997
Skills
Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- GPS and route planning
- Loading and unloading
- Safety protocols
- Vehicle inspection
- Defensive driving
- Route planning
- Safety management
- Driving in adverse conditions
- Navigational systems and GPS
- Route management
- Transportation
- Vehicle maintenance
- Traffic law observation
- Commercial driving
- Equipment operation
- Inclement weather driving
- Passenger transportation
- Relationship building
- Adaptable driving techniques
- DOT compliance
- Order picking and processing
Valid Driver's license
Customer service
Clean driving record
Vehicle inspection
Route planning
Timeline
Driver
Adventure Tours Md
01.2025 - 01.2026
Supervisor
Vickers Tree Service
04.1998 - 10.2018
High School Diploma -
Dorman High School