Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Work Availability
Work Preference
Timeline
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Charlotte Reinartz

Monticello,MN

Summary

Customer Service Specialist with over 20 years of experience in client care, adept at enhancing customer satisfaction and retention through innovative service strategies and effective communication. Skilled in problem-solving, utilizing office technology, and managing data, with a proven track record of driving business growth by implementing efficient customer engagement techniques. Committed to leveraging interpersonal skills and industry knowledge to promote a positive customer experience and achieve company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

34
34
years of professional experience

Work History

Customer Service Specialist

DJ'S Home Service
06.2023 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Expand customer base via effective cold calling.
  • Handle high volume of calls and book appointment with customers for services needed.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.

Personal Care Assistant - Part Time Week Ends

Best Home Care
09.2014 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.

Supervision Assistant

ISD 728 District Office
08.2022 - 05.2023
  • Supervises students in study halls and monitors passes to and from the library, school offices, and classrooms in order to ensure quiet and orderly study hail conducive to learning
  • Supervises and tutor's students in detention or in-school suspension in order to ensure quiet and an orderly detention room conducive to learning and facilitate learning.

Personal Nanny

Private
11.2020 - 08.2022
  • Ensured safety of children in various settings, including at home, during transportation, and on outings.
  • Created fun learning opportunities through interactive games and hands-on experiences, fostering intellectual curiosity in children.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Developed strong relationships with families, providing support and guidance through various stages of their children''s lives.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Enhanced child development by planning and implementing age-appropriate activities.
  • Led indoor and outdoor activities to entertain and occupy children.

Transaction Services Specialist III

Money Gram International
09.1990 - 12.2018
  • Diligently and competently processes returns
  • Thoroughly adjusts agent accounts
  • Effectively creates debit memos and efficiently recovers funds to offset debit memos
  • Provides superior support to a diverse customer base of financial institutes and external customers
  • Meticulously research for errors in banking channels and to identify fraudulent items in order to benefit and protect the company
  • Professionally and expertly performs office duties including sorting and filing reports, handling incoming and outgoing mail
  • Reliably rebalances adjustments, retrieve credits from high powered financial institutions
  • Works well under time constraints to meet deadlines
  • Write procedures on job functions throughout our major corporation
  • Provided years of training, staff development, and leadership to my team
  • Specifically facilitating meetings, cross training positions within departments, being a point person on a variety of projects, and demonstrating skills for new hires
  • Delivers performance above and beyond requirements for a position that requires leadership, assertiveness, and excellent communications skills.

Education

High School Diploma -

Patrick Henry High School
Minneapolis, MN
05.1986

Skills

  • Communication, Active Listening
  • Clerical Support
  • Complaint resolution, De-Escalation, Persuasion Techniques, Resolve turmoil
  • Computer Proficiency
  • Customer service, Customer relations
  • Data Entry, Filing, Report Generation
  • Empathy, Patience, Adaptability
  • Scheduling
  • General accounting, Adjustments, Prepare memos, Record notes
  • Handle calls, Return calls
  • Telephone Etiquette, Professional telephone demeanor, Positive language
  • Office equipment
  • Problem Resolution, Problem -solving abilities
  • Prioritization, Time management
  • Microsoft Outlook, Teams, Excel, PowerPoint, Zoom
  • Dialpad
  • ServiceTitan

Accomplishments

  • Drove customer engagement through promotional campaign support
  • Expanded customer base via effective cold calling
  • Streamlined client communication for improved customer retention
  • Introduced dynamic promotional strategies that significantly enhanced client engagement
  • Boosted client satisfaction by refining service delivery processes
  • Enhanced documentation accuracy, ensuring all customer interactions are recorded meticulously
  • Pioneered a feedback system that captures real-time client insights to shape services
  • Elevated client retention by 20% through strategic communication enhancements
  • Successfully engage and expand customer base through dedicated outreach and service excellence
  • Implemented strategic plans for client's medical, social, and wellness needs
  • Promoted client well-being through self-care and healthy habits
  • Efficiently communicated with medical professionals and social workers
  • Maintained client's appointments and schedule ensuring smooth operations
  • Enhanced client autonomy by promoting self-care and healthy routines
  • Fostered strong relationships with healthcare providers, improving client welfare
  • Enhanced student learning by supervising and tutoring during detention periods
  • Assisted teachers with administrative tasks, improving classroom efficiency
  • Managed daily care and educational activities for children, enhancing developmental growth
  • Ensured a safe environment, closely monitoring children's health and dietary needs
  • Provided emotional and educational support, fostering a positive and nurturing atmosphere
  • Implemented creative learning strategies that improved children's cognitive skills
  • Cultivated strong interpersonal relationships with families, ensuring trust and communication
  • Orchestrated age-appropriate educational programs, boosting learning engagement
  • Streamlined report filing and mail handling, enhancing office efficiency
  • Boosted error detection in transactions, safeguarding company assets
  • Mentored new hires, elevating team performance and knowledge sharing
  • Led cross-departmental training, fostering a collaborative work environment
  • Enhanced fund recovery processes, leading to a marked reduction in financial discrepancies
  • Conducted deep dives into account adjustments, ensuring accurate financial reporting

Additional Information

Personal Care Assistant License, 08/01/14

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Company CultureWork-life balanceHealthcare benefitsFlexible work hours401k matchPaid time offWork from home option

Timeline

Customer Service Specialist

DJ'S Home Service
06.2023 - Current

Supervision Assistant

ISD 728 District Office
08.2022 - 05.2023

Personal Nanny

Private
11.2020 - 08.2022

Personal Care Assistant - Part Time Week Ends

Best Home Care
09.2014 - Current

Transaction Services Specialist III

Money Gram International
09.1990 - 12.2018

High School Diploma -

Patrick Henry High School

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Charlotte Reinartz