Sean Harris
Monticello,MN
Summary
Dynamic sales professional with a proven track record, excelling in customer service and sales strategy. Skilled in building rapport and implementing upselling techniques, consistently exceeding sales targets. Adept at performance tracking and fostering strong client relationships, ensuring high satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Sales Advisor, Sales Manager
HomeWorks
01.2022 - 05.2024
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
Sales Associate, Sales Manager
One Hour Rooter
04.2018 - 01.2022
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Prepared sales presentations for customers, showing success and credibility of products.
- Managed accounts to retain existing relationships and grow share of business.
Project Manager
Comm-Works
09.2016 - 11.2017
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Project Manager Telecom Analyst
TEK Systems
03.2015 - 12.2016
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Education
Certified Professional Project Manager - Certified Professional Project Manager
University of St Thomas
Minneapolis, MN10-2018
Skills
- Sales experience
- Customer service experience
- Brand awareness
- Building rapport
- Sales background
- Objection handling
- Upselling strategies
- Cross-selling services
- Performance tracking
Timeline
Sales Advisor, Sales Manager
HomeWorks
01.2022 - 05.2024
Sales Associate, Sales Manager
One Hour Rooter
04.2018 - 01.2022
Project Manager
Comm-Works
09.2016 - 11.2017
Project Manager Telecom Analyst
TEK Systems
03.2015 - 12.2016
Certified Professional Project Manager - Certified Professional Project Manager
University of St Thomas