Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlotte Scott

Houston

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Efficient medical secretary with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills.

Overview

27
27
years of professional experience

Work History

Substitute Teacher

Channelview Independent School District
Channelview
08.2022 - Current
  • Maintained accurate records of student attendance and performance.
  • Implemented school policies and procedures in the classroom.
  • Provided classroom instruction following regular teacher's lesson plans.

Apprentice Teacher

Humble Independent School District
Humble
02.2023 - 01.2024
  • Collaborated with colleagues to create innovative teaching strategies for engaging students in the learning process.
  • Maintained accurate records of student performance including attendance, grades, behavior.
  • Conducted assessments to evaluate student progress and achievement levels.
  • Facilitated whole class discussions on various topics related to course content while encouraging student participation.
  • Facilitated small group instruction based on individual student needs.
  • Participated in professional development sessions to stay abreast of current trends in education.
  • Attended and contributed to staff meetings.

Unit Administrative Assistant

Houston Methodist
Houston
09.2009 - 09.2016
  • Strong electronic medical records and EPIC medical software.
  • Completed and safeguarded medical records, securing patient information to maintain confidentiality.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Performed data entry tasks using various software programs.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Unit Secretary

The Womans Hospital of Texas
Houston
08.2012 - 06.2014
  • Managed the front desk area ensuring neatness at all times.
  • Processed physician orders ensuring accuracy of documentation prior to submission for approval.
  • Coordinated with other departments to ensure timely delivery of services to patients.
  • Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
  • Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
  • Maintained confidentiality of all patient information according to HIPAA guidelines.

Patient Access Representative

Memorial Hermann Southwest Hospital
Hous
07.1998 - 05.2008
  • Assisted with scheduling outpatient appointments.
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Ensured accuracy of all data entered into computer system.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.

Education

Master of Science - Health Care Administration

Texas Southern University
Houston, TX
05-2013

Skills

  • Teamwork and Collaboration
  • Clinical competence and proficient in computer applications
  • Knowledge of medical terminology and classroom management
  • Commitment to excellence in customer service, ethical and professional conduct

Timeline

Apprentice Teacher

Humble Independent School District
02.2023 - 01.2024

Substitute Teacher

Channelview Independent School District
08.2022 - Current

Unit Secretary

The Womans Hospital of Texas
08.2012 - 06.2014

Unit Administrative Assistant

Houston Methodist
09.2009 - 09.2016

Patient Access Representative

Memorial Hermann Southwest Hospital
07.1998 - 05.2008

Master of Science - Health Care Administration

Texas Southern University

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