Charlotte Smith
Poquoson
Summary
Dynamic professional with a proven track record in customer service and emergency response, demonstrated during tenure at Serenity Pools and Spas. Excelled in creating safe, engaging environments, leveraging strong communication and leadership qualities. Skilled in CPR/AED and adept at fostering positive relationships, significantly enhancing client and student experiences.
Overview
4
4
years of professional experience
Work History
Lifeguard Teacher
Poquoson Pools
06.2024 - 08.2024
- Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
- Developed strong relationships with swimmers and their families, creating open communication channels for feedback and goal setting.
- Provided individualized attention during practice sessions to ensure progress towards personal goals for each swimmer.
- Established a positive environment during practice sessions, nurturing a culture of respect, hard work, and dedication among swimmers.
Sales Associate
State Farm
10.2023 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Lifeguard
Serenity Pools and Spas
06.2022 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
Pool Technician
Serenity Pools and Spas
05.2022 - 08.2022
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Tested and balanced pool water to maintain safe and healthy swimming environment.
After School Counselor
YMCA
10.2020 - 05.2022
- Organized fun and educational activities to enhance students'' creative thinking and problem-solving skills.
- Enhanced student participation by incorporating interactive activities and group projects into the after-school program.
- Maintained accurate records on student attendance, performance, and behavioral issues for review by program administrators.
- Built productive, lasting connections with individual students.
- Encouraged leadership skills among students through team-building exercises and project-based learning opportunities.
- Managed a safe and inclusive environment, promoting respect and understanding among diverse groups of students.
- Trained new after-school counselors in program policies and procedures, ensuring consistency in quality of care across all staff members.
Senior Summer Camp Counselor
YMCA
04.2020 - 08.2020
- Maintained accurate records on camper participation, medical information, incident reports, evaluations for future reference as necessary.
- Managed emergency situations calmly and efficiently, ensuring camper safety at all times while adhering to established protocols.
- Assisted with facilities maintenance, addressing any issues that arose quickly efficiently to minimize disruptions during the summer season.
- Supported camp marketing efforts by participating in promotional events or providing testimonials about the impact of our programs on camper development.
Education
No Degree - Sports Management
James Madison University
Harrisonburg, VA05-2028
High School Diploma -
Poquoson High School
Poquoson, VA06-2024
Skills
- Patience and empathy
- Customer service
- Strong communicator
- Lifeguard certification
- CPR and AED training
- Adaptability in emergencies
- Chlorine handling
- Calendaring and scheduling
- Leadership qualities
Timeline
Lifeguard Teacher
Poquoson Pools
06.2024 - 08.2024
Sales Associate
State Farm
10.2023 - 05.2024
Lifeguard
Serenity Pools and Spas
06.2022 - 08.2022
Pool Technician
Serenity Pools and Spas
05.2022 - 08.2022
After School Counselor
YMCA
10.2020 - 05.2022
Senior Summer Camp Counselor
YMCA
04.2020 - 08.2020
No Degree - Sports Management
James Madison University
High School Diploma -
Poquoson High School
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