Charlotte Sonnier
Longville,LA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
20
20
years of professional experience
Work History
Hedis Coordinator
The Pediatric Center Of SWLA
06.2019 - 06.2024
- Entered data, generated reports.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Contributed to business growth by identifying opportunities for Medicaid Incentive Reimbursements.
- Utilized proactive communication abilities with 5 medicaid plans.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Collected medical records from different hospitals and facilities in the state with secured assess being granted.
- Processed all legal medical records request.
Office Manager
The Pediatric Center Of SWLA
02.2012 - 06.2019
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Hired, managed, developed and trained staff, established and monitor goals, conducted performance reviews and administered salaries for staff.
- Managed 2 locations
- Managed hundreds of phone calls and faxes per day
Referral Specialist
The Pediatric Center Of SWLA
12.2004 - 02.2012
- Scheduled appointments with specialists on behalf of clients.
- Managed a high volume of referrals daily while consistently meeting deadlines for processing requests and scheduling appointments.
- Assisted in training new team members on the referral process, contributing to a cohesive work environment focused on quality patient care.
- Reduced wait times by prioritizing urgent referrals and coordinating appointments with appropriate specialists promptly.
- Utilized electronic health record systems to track patient progress, facilitating effective follow-up care.
- Developed strong relationships with specialist offices, fostering collaboration in providing high-quality patient care.
- Coordinated seamless transitions between primary care providers and specialists by sharing relevant medical information promptly and securely.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
High School Diploma -
Alfred M. Barbe High School
Lake Charles, LASkills
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Scheduling and calendar management
- Presenting Ideas and Plans
- Document Control
- Professional Networking
- Patient Scheduling
- Medical Terminology
- Decision-Making
Additional Information
Proficient in Allscripts EHR, Practice Management, Input Manager, Medicaid, Louisiana Healthcare, Availity-Healthy Blue, Navinet-Amerihealth Caritas, United Health Care, Humana, LINKS Portals
Timeline
Hedis Coordinator
The Pediatric Center Of SWLA
06.2019 - 06.2024
Office Manager
The Pediatric Center Of SWLA
02.2012 - 06.2019
Referral Specialist
The Pediatric Center Of SWLA
12.2004 - 02.2012
High School Diploma -
Alfred M. Barbe High School
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