Charlotte Soos
Buffalo,NY
Summary
I am professional with solid experience in customer service and hospitality. Skilled in efficient task management, ensuring cleanliness, and providing welcoming environment for guests. Strong team collaborator, adaptable to changing needs, and focused on achieving high-quality results. Reliable, attentive, and equipped with excellent communication skills.
Overview
7
7
years of professional experience
Work History
Floor Staff Member
Duff's Famous Wings
09.2018 - Current
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
Floor Staff Member
Bed Bath & Beyond
10.2017 - 09.2018
- Handled cash transactions efficiently while adhering to company policies for secure financial management.
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
- Helped maintain store organization through consistent restocking of shelves throughout the day, ensuring adequate product availability for customers at all times.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Contributed to sales growth by actively engaging with customers and promoting store promotions or special offers.
- Increased efficiency in floor operations by organizing and stocking merchandise, reducing clutter and ensuring optimal product placement.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Streamlined checkout processes for greater efficiency by quickly scanning items, bagging purchases securely, applying discounts, and processing transactions accurately.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Science - Criminal Justice
Hilbert College
Hamburg, NYAssociate of Science - Nursing
Erie Community College
Buffalo, NY05-2025
High School Diploma -
Kenmore East High School
Kenmore, NY06-2019
Skills
- Strong teamwork
- Cleaning
- Customer Service
- Goal-Oriented
- Store Opening and Closing
- Organization
- Honest and Dependable
- Team Cooperation
- Customer Assistance
- Adaptable and Flexible
Timeline
Floor Staff Member
Duff's Famous Wings
09.2018 - Current
Floor Staff Member
Bed Bath & Beyond
10.2017 - 09.2018
Bachelor of Science - Criminal Justice
Hilbert College
Associate of Science - Nursing
Erie Community College
High School Diploma -
Kenmore East High School
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