Charlotte Tipton
Beavercreek
Summary
Dynamic and engaging professional with extensive experience in customer service at Twin Peaks. Proven ability to enhance guest satisfaction through strong multitasking and effective communication. Skilled in team training and responsible alcohol service, consistently fostering a welcoming atmosphere and developing loyal clientele. Highly reliable with a commitment to cleanliness and hygiene.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender, Server, Trainer
Twin Peaks
Beavercreek, OH
07.2023 - 11.2025
- Mix and serve beverages according to standard recipes and customer preferences.
- Maintain cleanliness and organization of bar area, ensuring compliance with health regulations.
- Provide exceptional customer service, enhancing overall guest experience and satisfaction.
- Cultivated warm relationships with regular customers.
- Train new staff on beverage preparation techniques and customer service protocols.
- Handle cash transactions accurately, balancing cash drawer at end of shifts.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Delivered exceptional customer service and resolved issues to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu items, service techniques, and restaurant protocols.
Nursing Assistant
CRSI
Urbana, OH
04.2022 - 08.2022
- Assisted with daily living activities, ensuring comfort and safety for residents.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient care areas to promote hygiene.
- Supported residents with mobility challenges through proper lifting techniques.
- Collaborated with healthcare team to develop individualized care plans for residents.
- Educated patients and families on health management and wellness strategies.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Host
Hooters
Dayton, OH
10.2021 - 04.2022
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize seating efficiency.
- Coordinated with kitchen staff to relay orders promptly.
- Handled guest inquiries and concerns to enhance satisfaction.
- Trained new hosts on procedures and customer service standards.
- Monitored dining area to maintain cleanliness and organization.
- Assisted in planning special events to improve guest experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
Sales Associate
Dicks Sporing Goods
Huber Heights, OH
08.2020 - 04.2021
- Assisted customers in selecting products, enhancing overall shopping experience and satisfaction.
- Managed inventory levels, ensuring stock availability and timely replenishment of merchandise.
- Implemented visual merchandising standards to optimize product displays and drive sales.
- Trained new team members on sales techniques and customer service best practices.
- Addressed customer inquiries and resolved issues promptly, fostering loyalty and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Ice Cream Server
Graeter's Ice Cream
Beavercreek, OH
03.2020 - 07.2020
- Provided exceptional customer service in high-volume ice cream shop environment.
- Operated point-of-sale system for accurate transaction processing and cash handling.
- Prepared and served a variety of ice cream flavors, ensuring quality and presentation standards.
- Trained new staff on best practices for customer interaction and product knowledge.
- Maintained cleanliness and organization of serving area to meet health and safety regulations.
- Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
Education
High School Diploma -
Bethel
Tipp City, OHSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Engaging personality
- Cleanliness and hygiene
- Responsible alcohol service
- Payment processing
- Memory retention
- Team training and development
- Salesmanship
- Performance improvement
- Identification verification
Certification
- CPR Training - June 2024-June 20226
Timeline
Bartender, Server, Trainer
Twin Peaks
07.2023 - 11.2025
Nursing Assistant
CRSI
04.2022 - 08.2022
Host
Hooters
10.2021 - 04.2022
Sales Associate
Dicks Sporing Goods
08.2020 - 04.2021
Ice Cream Server
Graeter's Ice Cream
03.2020 - 07.2020
High School Diploma -
Bethel