Bianca Mermeryan
Cerritos,CA
Summary
Enthusiastic Bartender/Server with 4 years of experience in high-volume dining environments. Proven ability to enhance guest dining experiences through upselling and engaging attitude. Committed to delivering exceptional service and fostering an upbeat and welcoming attitude for all patrons.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Bartender/Server Trainer/Server
Olive Garden Restaurant
Cypress, CA
10.2023 - Current
- Manages table sections and welcomes guests promptly upon arrival.
- Engaged guests with tailored suggestions for menu upselling and beverage items to increase sales opportunities.
- Create alcoholic and non-alcoholic beverages, serving a full-service bar top and section in an efficient manner.
- Operates POS terminals to input orders, split checks, and close card/cash payments.
- Trains and shadows newly-hired servers to company standards, providing feedback and guidance while also building team collaboration.
- Prepares fruit garnishes for presentation, rolls silverware for dining setup, and cleans bar tools, sinks, and glasses to maintain hygiene standards.
- Ensure guests needs are taken care of by offering refills and check-ins; maintains a service score of 98% or higher.
Food Runner/Hostess Trainer
Lazy Dog Restaurant & Bar
Cerritos, CA
10.2022 - 10.2022
- Greeted and seated guests with a kind and welcoming demeanor, making a lasting first impression.
- Managed the reservations and waitlist whilst updating the floor, reducing wait times and optimizing dining room flow.
- Answered phone inquires to schedule and confirm reservation times, and respond to service/menu questions.
- Maintained the cleanliness of the entrance, waiting areas, and restrooms.
- Restocked plates and tins to uphold inventory levels and business readiness.
- Delivered food orders efficiently to ensure timely service and customer satisfaction.
- Ensured accurate item modifications through effective communication with kitchen staff.
Education
Associate of Arts - Studio Arts
Cerritos College
Norwalk, CA05-2025
Skills
- Strong multitasking
- Team player attitude
- Highly reliable
- Problem-solving
- Beverage preparation
- Suggestive selling
- Customer service expertise
Certification
- Food Handlers Certification, eFoodCard, 06/2024
- Responsible Beverage Service, StateFoodSafety, 09/2023
Languages
English
Native or Bilingual
Spanish
Full Professional
Accomplishments
- Olive Garden Diamond Club, Darden Restaurants, 2024
Timeline
Bartender/Server Trainer/Server
Olive Garden Restaurant
10.2023 - Current
Food Runner/Hostess Trainer
Lazy Dog Restaurant & Bar
10.2022 - 10.2022
Associate of Arts - Studio Arts
Cerritos College