Grace Reinesch
Buffalo Wild Wings
Kansas City,MO
5
years of professional experience
Dynamic bartender and server trainer with a proven track record in high-volume environments. Skilled in multitasking, responsible alcohol service, and suggestive selling, driving increased customer satisfaction and loyalty.
Work History
Bartender/Server Trainer
1 Year 6 Months- Prepared and served a variety of beverages in a fast-paced environment.
- Served high customer volumes during special events, nights, and weekends.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
1 Year- Delivered exceptional dining experiences by providing attentive and personalized service to guests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, maintaining high standards of quality.
- Trained new servers on menu items, service protocols, and restaurant policies, fostering a cohesive team environment.
- Upsold menu items through effective communication techniques, contributing to overall sales growth for the restaurant.
Server
8 Months- Managed customer inquiries and resolved complaints effectively, enhancing guest satisfaction and loyalty.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health and safety regulations.
- Monitored table turnover rates during busy shifts, optimizing workflow efficiency while maintaining service excellence.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Fulfillment Associate
1 Year 7 Months- Operated material handling equipment to efficiently transport goods within warehouse.
- Processed incoming and outgoing shipments accurately to ensure timely customer fulfillment.
- Collaborated with team members to streamline order picking processes, improving overall workflow efficiency.
- Assisted in training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
Education
No Degree - Criminal Justice
Skills
Multitasking ability
Effective communication
Sales techniques
Professional demeanor
Customer service
Strong multitasking
Professional appearance
Highly reliable
Team player attitude
Alcohol service compliance
Timeline
Bartender/Server Trainer
Buffalo Wild Wings
01.2025 - 07.2026Read More
Server
Olive Garden Restaurant
05.2024 - 05.2025Read More
Server
Roam
12.2022 - 08.2023Read More
Fulfillment Associate
Target
05.2021 - 12.2022Read More
University of North Dakota
No Degree from Criminal Justice
Read More