Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Karla Rivera Lopez

Houston,TX

Summary

Reliable and hardworking server that works autonomously or in teams to serve over 80 customers per shift. Thriving interpersonal and multitasking skills honed in a fast-paced customer-focused environment. Responsible bartender skilled at making custom drinks with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money-handling, problem-solving, and time-management abilities.

Overview

5
5
years of professional experience

Work History

Bartender/Server Trainer

Lazy Dog Restaurant & Bar
Houston, TX
02.2023 - Current
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with the POS system.
  • Resolved customer complaints professionally.
  • Developed good working relationships with fellow employees through effective communication.

Bartender/Server Trainer

Texas Roadhouse
Houston, TX
10.2021 - 02.2023
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Key Manager/Server

Denny's Restaurants Franchise Association
Houston, TX
09.2019 - 10.2021
  • Managed daily operations of the store, ensuring smooth and efficient functioning.
  • Provided leadership, guidance, and training to key staff members.
  • Maintained a safe working environment by adhering to safety policies and procedures.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.

Education

Associate of Arts - Criminal Justice

Lone Star College System
Houston, TX

Skills

  • Suggestive Selling
  • Beverage Preparation
  • Payment Processing
  • Food Service
  • Outgoing Personality
  • Performance Improvement
  • Outstanding customer service
  • Organizational ability

Languages

English
Full Professional
Spanish
Professional

References

References available upon request.

Timeline

Bartender/Server Trainer

Lazy Dog Restaurant & Bar
02.2023 - Current

Bartender/Server Trainer

Texas Roadhouse
10.2021 - 02.2023

Key Manager/Server

Denny's Restaurants Franchise Association
09.2019 - 10.2021

Associate of Arts - Criminal Justice

Lone Star College System

Similar Profiles

CREATE PROFILE
Karla Rivera Lopez