Matt Watts
Anaheim,CA
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
10
10
years of professional experience
Work History
Bartender/Server Trainer
Bubba Gump Shrimp Co.
03.2023 - Current
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Crafted and served a diverse range of beverages, ensuring high-quality standards and presentation.
- Collaborated with kitchen staff to coordinate food and drink orders, optimizing operational efficiency.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Trained new bartenders on company protocols, beverage preparation techniques, and customer interaction best practices.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender/Server
Islands Burgers
03.2016 - 09.2025
- Kept bar presentable and well-stocked to meet customer needs.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
High School Diploma -
Valley View High School
Moreno Valley, CA01-2012
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Complex Problem-solving
- Service-oriented mindset
- Suggestive selling
- Beverage preparation
- Food running
- Aloha POS
Timeline
Bartender/Server Trainer
Bubba Gump Shrimp Co.
03.2023 - Current
Bartender/Server
Islands Burgers
03.2016 - 09.2025
High School Diploma -
Valley View High School
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