Charlotte Breland

Under supervision of the Operations Director, plans, implements, and directs all clinical operations at the site to provide and assure efficient, cost- effective and quality-focused delivery of health services utilizing a multi-disciplinary team. Provides culturally competent nursing care for individuals, families, and the community. Provides nursing care per agency policies/procedures, standing medical orders, and patient specific medical orders. Promotes quality customer service and maintains strict confidentiality. Serves as the employee health nurse for the site

• Established and maintained close working relationships with staff, clients and vendors.
• Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
• Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
• Trained and monitored employees to teach daily tasks and improve performance.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Managed daily site operations ensuring project milestones were met within designated timelines.
• Recruited and hired workers, in addition to supervising and monitoring daily performance.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Managed inventory and supplies to ensure materials were available when needed.

• Structured HR consulting services to support clients during organizational developments and changes.
• Developed and implemented operational strategies to improve efficiency and reduce costs.
• Identified areas where process improvements could be made resulting in increased productivity.
• Managed day-to-day operations of a large staff in multiple departments.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Implemented successful business strategies to increase revenue and target new markets.
• Established operational guidelines and identified opportunities for improvement.
• Set goals and expectations for direct reports using performance review process, holding staff accountable.
• Assessed reports and adjusted workflows to realign with targets.
• Worked with management team to develop operational goals aligned with business strategy.
• Facilitated meetings with key stakeholders to discuss progress towards objectives.
• Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
• Successfully improved employment turnover through creating incentive and training programs.

• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Explained policies, procedures and services to patients.
• Ensured compliance with state regulations governing ICUs as well as hospital policies and procedures.
• Managed patient pain and discomfort through effective pain management strategies, enhancing patient comfort.
• Maintained communication and transparency with governing boards, department heads and medical staff.
• Contributed to the development and revision of ICU policies and procedures to improve patient outcomes and workflow efficiency.
• Established and implemented nursing care plans for each patient using protocols of assessment, development, activation and evaluation.
• Investigated any incidents reported by nursing staff related to patient safety or quality of care concerns.
• Trained new nursing staff and students, sharing knowledge and best practices in critical care nursing.
• Served as liaison between physicians, administrators, and other healthcare personnel involved in providing care in the ICU unit.
• Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
• Participated in development, implementation and evaluation of action plans for continuous performance improvement.
• Provided emotional support and education to patients' families, helping them navigate complex medical information.
• Utilized strong critical thinking skills to make quick and accurate clinical decisions in emergency situations.
• Advocated for patient needs and preferences, acting as a liaison between patients, families, and healthcare providers.
• Led initiatives to improve patient safety and quality of care, staying updated with the latest ICU practices and technologies.
• Conducted regular rounds with physicians to ensure quality of care standards were met.
• Recruited, hired and trained new medical and facility staff.
• Tracked inventory levels for medical supplies used in the ICU unit.
• Responded to life-saving situations using appropriate resuscitation techniques and emergency protocols.
• Helped monitor, maintain and improve nursing-sensitive indicators, core measures and other identified outcome metrics.
• Created weekly staffing schedules for the ICU unit.
• Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.

• Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
• Conducted specified laboratory tests to help detect conditions and determine diagnosis.
• Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
• Advocated for patients by supporting and respecting basic rights, values, and beliefs.
• Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
• Administered medications, tracked dosages, and documented patient conditions.
• Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
• Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
• Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
• Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
• Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
• Provided patient and family health education focusing on self-management, prevention and wellness.
• Provided patient care and education to patients with chronic illnesses.
• Demonstrated ability to work independently as well as collaboratively within a team environment.
• Conducted intake assessments with patients and relatives to gather case history.
• Coordinated discharge planning to ensure continuity of care post-hospitalization.
• Participated in multidisciplinary team meetings to discuss patient care plans.
• Documented patient progress notes accurately and efficiently in the electronic medical record system.
• Adhered to infection control procedures to facilitate safe, clean patient environment.
• Maintained personal and team compliance with medication administration standards and patient care best practices.
• Trained and mentored new RNs on best practices, hospital policies and standards of care.
• Assessed, planned, implemented and evaluated nursing care for assigned patients.
• Maintained thorough, accurate and confidential documentation in electronic medical records.
• Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.