Veronica Marquez
Salem,OR
Summary
Experienced and dependable Clinic Supervisor looking to utilize my leadership skills and education in a new role as a Business Office Manager.
Overview
26
26
years of professional experience
Work History
Site Supervisor
Salem Health
Salem, OR
01.2024 - Current
- Oversaw departments and staffing coverage to facilitate day-to-day operations of the business office and referral department.
- Compiled data from various sources into spreadsheets or databases, generated reports summarizing key information to share with staff and leadership on fiscal year performance.
- Supervised office staff, including hiring, training, evaluation, and development of team members.
- Assisted in strategic planning and execution to support overall business objectives.
- Provided administrative support to physicians including organizing meetings, preparing agendas, minutes, ordering office supplies, equipment.
- Coordinated physician schedules ensuring that all shifts were adequately staffed at all times.
- Organized educational programs for staff members on topics such as coding guidelines, billing processes, documentation requirements.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Addressed operational issues promptly to minimize impact on clinic services.
- Assisted in developing marketing strategies to increase patient numbers and improve customer service satisfaction ratings.
Back Office Supervisor
WVP Medical Group
Salem, OR
09.2016 - 12.2019
- Implemented process improvements to increase efficiency and productivity.
- Conducted regular meetings with staff members to discuss progress, issues, concerns.
- Provided guidance and support to back office personnel to facilitate their development.
- Managed, monitored and coordinated back office operations to ensure smooth functioning.
- Resolved conflicts amongst staff members within the department through effective communication techniques.
- Provided training sessions on new systems and processes introduced in the back office department.
- Assisted in resolving customer complaints or inquiries related to back office activities.
Lead Medical Assistant
Salem Family Physicians
Salem, OR
09.2007 - 09.2016
- Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Assisted physicians in performing minor surgeries or procedures when needed.
- Evaluated lab specimens according to established protocols before sending them off for further testing.
- Cleaned and maintained medical equipment following procedures and standards.
Lead Medical Assistant
Colorado Pain Clinic
Fort Collins , CO
05.2005 - 07.2007
- Assisted in organizing laboratory tests, X-rays and other diagnostic procedures.
- Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Assisted physicians in performing minor surgeries or procedures when needed.
- Assisted patients with registration, new patient paperwork and check-out process.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Scheduled appointments for patients via phone and in person.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Medical Assistant
Salem Family Physicians
Salem, OR
06.1998 - 01.2005
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Administered injections, medications and treatments as directed by the physician.
- Collected samples from patients for laboratory testing purposes.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Cleaned and maintained medical equipment following procedures and standards.
- Contacted pharmacies to submit and refill patients' prescriptions.
Medical Assistant
Marion County Health Department
Salem, OR
04.1998 - 06.1998
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Provided assistance to medical staff in performing minor surgical procedures.
- Administered injections, medications and treatments as directed by the physician.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Education
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT04-2026
Medical Assistant Certificate - Medical Assisting
Valley Medical College
Salem Oregon04-1998
High School Diploma -
Barbara Roberts High School
Salem, OR06-1997
Skills
- Effective Communication
- Operations Oversight
- Training and mentoring
- Staff Supervision
- Clinical Leadership
- Operational management
- Employee Recruitment
- Clinical management
- Patient Care Coordination
- Performance Management
References
References available upon request.
Timeline
Site Supervisor
Salem Health
01.2024 - Current
Back Office Supervisor
WVP Medical Group
09.2016 - 12.2019
Lead Medical Assistant
Salem Family Physicians
09.2007 - 09.2016
Lead Medical Assistant
Colorado Pain Clinic
05.2005 - 07.2007
Medical Assistant
Salem Family Physicians
06.1998 - 01.2005
Medical Assistant
Marion County Health Department
04.1998 - 06.1998
Bachelor of Science - Healthcare Administration
Western Governors University
Medical Assistant Certificate - Medical Assisting
Valley Medical College
High School Diploma -
Barbara Roberts High School
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