Charlotte White

Achieved 100% accuracy in processing high volumes of cash, credit, debit, and check transactions.

Delivered exceptional service by resolving inquiries and assisting customers with product information.

Increased store revenue through effective suggestive selling and loyalty program education.

Trained new employees on register operations and service standards in collaboration with team members.

Ensured cleanliness and organization of checkout areas while restocking merchandise displays.

Handle the day to day operations of 5 real estate properties.

Handling the entire tenant lifecycle from screening applications and agreement signing to rent collection and handling complaints.

Coordinating routine upkeep, arrange emergency repairs, and preserving the overall value of the physical asset.

Setting competitive rental rates, maintaining detailed expense and income records , and providing transparent financial reports o the owner.

Ensuring the property adheres to local housing regulations, safety codes, and fair housing laws

Managed a high volume caseload, monitoring probationer behavior and risk factors to ensure strict compliance with court ordered conditions.

Conducted routine home visits and risk assessments to evaluate living environment to evaluate living environments and client support needs.

Compiled comprehensive progress reports and case reviews to provide courts with data driven sentencing and compliance recommendations .

Developed and executed individualized case management plans, connecting offenders with vital substance abuse, mental health, and vocational rehabilitation services.

Partnered with law enforcement agencies to efficiently address probation violations and enforce court mandated sanctions.

Maintained meticulous, confidential electronic records and case files in alignment with strict departmental guidelines.

Participated in continuous professional development and advanced training to optimize service delivery and team effectiveness.

Formulated targeted case plans based on comprehensive risk assessments ,prior criminal history, and diagnostic interviews .

Recommended tailored probation conditions t the court, including specialized drug treatment and mental health interventions.

Served as the primary liaison between probationers, families, attorneys, law enforcement, and social service providers to

streamline communication.

Delivered crisis intervention and conflict resolution to manage emergencies and de escalate high risk situations effectively.

Facilitated group sessions focused on cognitive behavioral development , anger management, and conflict resolution.

Guided clients through systemic barriers to secure stable housing, employment, and social services.

Served as state certified Hostage Negotiator, Law Librarian, and Reading Librarian.

Supervised probationers and conducted field visits to enforce compliance with legal obligations and community safety standards.

Collaborated with localized community resources to facilitate rehabilitative programming and support client reintegration.

Generated detailed legal documentation and progress reports for court hearings and judicial reviews.

Utilized electronic record management systems to maintain highly accurate, compliant case files.