Summary
Overview
Work History
Education
Skills
Timeline
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Charlotte Wiggington

Axton,VA

Summary

Dynamic and detail-oriented professional with a strong background in customer service and housekeeping at Quality Inn. Proven ability to enhance guest satisfaction through effective teamwork and meticulous cleaning practices. Skilled in health and safety compliance, consistently maintaining sanitary environments while fostering positive relationships with clients.

Overview

35
35
years of professional experience

Work History

Housekeeper

Quality Inn
05.2022 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Sales Associate

Eastwood Grocery
06.2019 - 04.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Customer Service Representative

Results Companies
05.2011 - 06.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Cook/cashier

Muffys Market
04.2000 - 05.2011
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Camera Operator

Eastern Microfilm Sales & Services
08.1994 - 05.2000
  • Set up equipment for inside and outside shots.
  • Supported multi-camera setups by effectively communicating with other operators to achieve desired coverage during live events or studio recordings.
  • Worked with directors to capture desired shots.
  • Operated various camera types proficiently, including DSLR, mirrorless, and cinema cameras, ensuring optimal image quality for each project.
  • Maintained a calm demeanor under pressure while managing tight deadlines or unexpected challenges on set.

Cook/cashier

McDonald's
04.1990 - 08.1994
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Education

High School Diploma - Vocational-Technical Education

Bassett High
Bassett, VA
08.1988

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Cleaning bathrooms
  • Health and safety compliance

Timeline

Housekeeper

Quality Inn
05.2022 - Current

Sales Associate

Eastwood Grocery
06.2019 - 04.2022

Customer Service Representative

Results Companies
05.2011 - 06.2019

Cook/cashier

Muffys Market
04.2000 - 05.2011

Camera Operator

Eastern Microfilm Sales & Services
08.1994 - 05.2000

Cook/cashier

McDonald's
04.1990 - 08.1994

High School Diploma - Vocational-Technical Education

Bassett High

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Charlotte Wiggington