Charlotte Williams
Houston,TX
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
18
18
years of professional experience
Work History
Nursing Assistant
Independent Home Health Care
03.2003 - 08.2021
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented care actions by completing records and logs in medical software system.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Call Center Customer Service Specialist
U-Haul International
09.2014 - 04.2020
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Shift Supervisor
CVS Pharmacy
11.2015 - 05.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Front End Supervisor
Fiesta Market
11.2006 - 12.2015
- Monitored cash drawers in [15] checkout stations to verify adequate cash supply.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping and security.
- Maintained strong customer relations and effective customer service standards.
Education
Nursing Assistance
Houston Community College
Houston, TX2000
High School Diploma -
A/R Carthers Christian Academy
Houston, TX1987
Skills
- Medical Histories and Vital Statistics
- HIPAA
- EMR Updating
- Medical Terminology Knowledge
- Computer Literacy
- Emotional and Social Support
- Patient Mobility Support
- Direct Patient Care
- Activities of Daily Living (ADL) Support
- Judgment and Decision-Making
- Family Communication
Timeline
Shift Supervisor
CVS Pharmacy
11.2015 - 05.2019
Call Center Customer Service Specialist
U-Haul International
09.2014 - 04.2020
Front End Supervisor
Fiesta Market
11.2006 - 12.2015
Nursing Assistant
Independent Home Health Care
03.2003 - 08.2021
Nursing Assistance
Houston Community College
High School Diploma -
A/R Carthers Christian Academy
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