Summary
Overview
Work History
Education
Skills
Timeline
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Charlotte Williamson

Bristow,Virginia

Summary

Experienced customer service associate, server, hostess, and retail worker with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.

Overview

1
1
year of professional experience

Work History

Retail Sales Worker

Spirit Halloween
08.2022 - 11.2022
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Answered questions about store policies and addressed customer concerns.

Server / Hostess

IHOP
02.2022 - 06.2022
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

Senior -

Patriot High School
Nokesville, VA
06.2024

Skills

  • Positive Customer Engagement
  • Cash Register Operation
  • Product and Service Sales
  • Time Management
  • Retail Store Operations
  • Conflict Resolution
  • Answering Customer Questions
  • Leadership

Timeline

Retail Sales Worker

Spirit Halloween
08.2022 - 11.2022

Server / Hostess

IHOP
02.2022 - 06.2022

Senior -

Patriot High School

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Charlotte Williamson