Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlotte Wilson-Randall

Phoenix,AZ

Summary

Compassionate Mental Health Tech with an understanding of empathy and proactive care. Over 20 years of experience in the field of behavioral analysis. Proficient in implementing specialized programs for individuals with intellectual, mental, emotional and developmental disabilities. Caring and well-organized with outstanding interpersonal, communication and social skills. Adept at performing risk assessment, crisis intervention and psycho-education. Dedicated and energetic with excellent listening skills and the ability to establish therapeutic relationships with patients while helping with daily living.

Overview

27
27
years of professional experience

Work History

Behavioral Health Technician

Steward Health Care
11.2021 - Current
  • Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
  • Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
  • Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.

Behavioral Health Technician

Oasis Behavioral Health
10.2014 - 04.2021
  • Assisted with execution of client activities, support groups and field trips.
  • Performed searches of resident belongings prior to admissions and throughout stays.
  • Completed daily client rounds and tracked client movements.
  • Followed standard admissions procedures and documentation requirements for all client intakes.
  • Developed and deepened relationships with fellow staff members to enhance team collaboration.

Behavioral Health Technician

Heavens Senior Horizons
08.2009 - 10.2014
  • Maintained all client and employee areas in good working order and with adequate supplies.
  • Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
  • Effectively managed daily charting for each patient.
  • Followed all safety protocols when administering subcutaneous and intramuscular injections.

Behavioral Health Technician

Desert Vista Hospital/Valley Wise
08.1997 - 12.2009
  • Maintained all client and employee areas in good working order and with adequate supplies.
  • Performed searches of resident belongings prior to admissions and throughout stays.
  • Completed daily client rounds and tracked client movements.
  • Educated clients on important life skills, including housekeeping and food preparation.
  • Documented behavioral incidents thoroughly to keep accurate records.

Education

High School Diploma -

Marcos De Niza High School
Tempe, AZ
4 1991

General Studies

Maricopa Community Colleges - Mesa Community College
Mesa, AZ
7 1992

Skills

    • Group facilitation
    • Emergency Response
    • Security monitoring
    • Admissions intake
    • Supervision
    • Relationship development
      • First Aid/CPR
      • Customer service
      • Problem resolution
      • Finger Print Clearance Card
      • CPI Training
      • Knowledgeable in HIPPA Consumer Guidelines

Timeline

Behavioral Health Technician

Steward Health Care
11.2021 - Current

Behavioral Health Technician

Oasis Behavioral Health
10.2014 - 04.2021

Behavioral Health Technician

Heavens Senior Horizons
08.2009 - 10.2014

Behavioral Health Technician

Desert Vista Hospital/Valley Wise
08.1997 - 12.2009

High School Diploma -

Marcos De Niza High School

General Studies

Maricopa Community Colleges - Mesa Community College

Similar Profiles

CREATE PROFILE
Charlotte Wilson-Randall