Charlotte Wynder
Pontiac,MI
Summary
Licensed, strategic and analytical minded claims professional self-disciplined and motivated with exceptional organizational and planning skills, strong interpersonal skills, seasoned with many years of experience handling various lines of business involving litigated and non-litigations claims involving serious bodily injury and property damage for insurance companies while offering proficiency in coverage verification and analysis, investigation, contract interpretation, negotiations, file management and litigation management.
Overview
18
18
years of professional experience
Work History
Senior Claims Analyst
Conifer Insurance Company
Troy,, MI
09.2016 - 02.2024
- Reviewed, researched and evaluated claims to determine coverage under policy provisions.
- Adhered to best practice standards and complied with company handling procedures.
- Received and acknowledged receipt of assignment of new claims
- Verified and analyzed coverage. Drafted coverage position letters, including but not limited to reservation of rights letters, disclaimers and excess letters.
- Investigated claims with the insured, claimant and/or the claimant's attorney.
- Secured and thoroughly reviewed and investigated documentation to verify and evaluate damages based on liability
- Negotiate settlement, pay and close claims.
- Assign, monitor and direct defense counsel on litigation claims.
- Attend mediation and settlement conferences.
- Manage case load via a diary system in compliance with productivity objectives to reduce loss ratios through fair and prompt processing claims.
Senior Claims Analyst
Tokio Marine HCC
Auburn Hills, , MI
06.2006 - 12.2009
- Handled litigated and non-litigated liability claims for municipalities in New York, Pennsylvania and Michigan.
Claims Specialist III
First Mercury Insurance Company
Southfield, MI
06.2006 - 12.2009
- Handled litigated and non-litigated claims involving complex coverage issues and high exposure general liability claims including but not limited to security claims, construction defect and legal malpractice claims.
Litigation Specialist
Meadowbrook Insurance Group
Southfield, MI
01.2006 - 05.2006
- Handled litigation and non-litigated claims involving homeowners and automobile liability, commercial general liability and medical malpractice claims.
Education
Liberal Arts And Sciences
University of Connecticut
Storrs, CTSkills
- Highly trained in coverage analysis
- Exceptional Investigative skills
- Good written and oral Communication Skills
- Strong litigation skills including but not limited to knowledge of civil procedures, codes, laws and standards
- Excellent negotiation skills
- Proficient in reporting and round table presentations
- Accomplished in organizational skills, time management and multitasking abilities
- Adapt in applying analytical and critical thinking skills to solve complex problems and influence decision making
- Good computer skills, familiar with microsoft office software including word and outlook and some excel
Timeline
Senior Claims Analyst
Conifer Insurance Company
09.2016 - 02.2024
Senior Claims Analyst
Tokio Marine HCC
06.2006 - 12.2009
Claims Specialist III
First Mercury Insurance Company
06.2006 - 12.2009
Litigation Specialist
Meadowbrook Insurance Group
01.2006 - 05.2006
Liberal Arts And Sciences
University of Connecticut
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