Charlotte Zhukovsky
Rock Hill,SC
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
Work History
Stay at Home Mom
Stay At Home Mom
09.2021 - Current
Member Service Representative
PenFed Credit Union
05.2022 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
Cashier
Ulta
05.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service
TJ Maxxx
05.2018 - 03.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Cashier
PW's Gourmet Ice Cream & Catering
07.2017 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Certificate - Cosmetology
Kenneth Shuler School of Cosmetology
Rock Hill, SC03.2021
High School Diploma -
Odyssey Online Learning
Columbia, SC05.2019
Skills
- Basic Math
- Computer Skills
- Good Telephone Etiquette
- Multitasking Abilities
- Organization
- Problem Resolution
- Google Drive
- PPE Use
- Remote Office Availability
- Data Entry
Timeline
Member Service Representative
PenFed Credit Union
05.2022 - 11.2022
Stay at Home Mom
Stay At Home Mom
09.2021 - Current
Cashier
Ulta
05.2021 - 09.2021
Customer Service
TJ Maxxx
05.2018 - 03.2021
Cashier
PW's Gourmet Ice Cream & Catering
07.2017 - 05.2018
Certificate - Cosmetology
Kenneth Shuler School of Cosmetology
High School Diploma -
Odyssey Online Learning
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