Sasha Diaz
Colorado Springs,CO
Summary
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Stay at Home Mom
My kids
- Any gaps in employment where due to family expanding, and care taking of my newborns!
Amazon Flex Driver
Amazon Warehouse
12.2024 - Current
- Delivered packages and goods to customers in a timely and efficient manner
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
- Adhered to all traffic laws and regulations while operating company vehicles
- Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
- Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
- Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
- Followed established safety protocols for loading/unloading packages or goods from the vehicle
- Utilized GPS navigation systems or maps to determine optimal routes for deliveries
- Efficiently handled cash transactions when required for COD (Cash on Delivery) orders
- Completed an average of XX deliveries per day with a XX% on-time rate
Driver/Courier
DoorDash
08.2020 - Current
- Ensured the safe handling and transportation of fragile or perishable items
- Delivered packages and goods to customers in a timely and efficient manner
- Provided excellent customer service by addressing customer inquiries, concerns, and special requests
- Efficiently picked and packed customer orders according to established guidelines
- Performed quality checks on picked items to verify correct quantity, condition, and expiration dates
Food Service Worker
City of Colorado Springs, CO / Spring Creek
07.2015 - 02.2016
- Prepared and served food and beverages to customers in a timely and efficient manner
- Maintained cleanliness and sanitation standards in the kitchen, dining area, and food preparation areas
- Followed proper food handling procedures to ensure safety and quality of products
- Assisted with inventory management by monitoring stock levels, rotating products, and restocking supplies as needed
- Collaborated with team members to ensure smooth operation of the kitchen during busy periods
- Provided excellent customer service by addressing customer inquiries, concerns, and special requests
- Adhered to company policies regarding portion control, presentation, and recipe adherence
- Cleaned workstations before, during, and after each shift to maintain a clean working environment
- Prepared ingredients for cooking according to recipes or instructions from supervisors
Food Service Worker
USAFA
03.2011 - 11.2014
- Assisted in the preparation of catering orders, ensuring accuracy and timeliness of deliveries
- Maintained a clean and organized work area, ensuring all equipment was properly stored after use
- Collaborated with management to develop and implement new menu items or seasonal specials
- Received positive feedback from customers for providing friendly and attentive service
- Demonstrated strong teamwork skills by effectively communicating with colleagues during high-pressure situations
- Participated in regular staff meetings to discuss updates on menu changes or operational improvements
- Supported other team members when necessary by assisting with various tasks such as dishwashing or cleaning
- Ensured compliance with health codes regulations by following proper hygiene practices
- Handled customer complaints or issues promptly and professionally to ensure customer satisfaction was maintained at all times
- Collaborated with kitchen staff to coordinate timing of food orders for optimal efficiency during peak hours
- Managed multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment
- Assisted in training new employees on food preparation techniques, safety protocols, and customer service standards
- Cleaned workstations before, during, and after each shift to maintain a clean working environment
- Prepared ingredients for cooking according to recipes or instructions from supervisors
- Adhered to company policies regarding portion control, presentation, and recipe adherence
Deli Clerk
Walmart
04.2007 - 11.2010
- Processed and fulfilled customer orders with a high level of accuracy and efficiency
- Performed quality checks on incoming and outgoing shipments to ensure product integrity
- Collaborated with cross-functional teams to resolve any order discrepancies or issues in a timely manner
- Maintained a clean and organized work area, following safety protocols at all times
- Prepared and assembled a variety of deli products such as sandwiches, salads, and wraps according to customer preferences
- Maintained cleanliness and sanitation standards in the deli area, ensuring compliance with health regulations
- Managed inventory levels by monitoring stock levels and placing orders for ingredients and supplies as needed
- Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items
- Operated deli equipment including slicers, grills, ovens, and fryers in a safe manner following proper procedures
- Ensured food quality by inspecting ingredients for freshness and adhering to portion control guidelines
- Collaborated with team members to ensure smooth operation during busy periods while maintaining high-quality service
- Assisted in training new employees on deli operations including food preparation techniques and safety protocols
- Handled cash transactions accurately using POS system while providing friendly interactions with customers at checkout
Education
High school diploma - undefined
Mitchell High School
Colorado Springs, CO05.2006
Skills
- Order fulfillment
- Customer communication
- Delivery driver experience
- Time management
- Grocery store
- Retail math
- POS systems
- Communication skills
- Order entry
- Client interaction via phone calls
- Kitchen experience
- Customer service
- Typing
- Basic math
- Driving
- Phone communication
- Microsoft Excel
- Order picking
Certification
- Driver's License
- Non-CDL Class C
Languages
English
Timeline
Amazon Flex Driver
Amazon Warehouse
12.2024 - Current
Driver/Courier
DoorDash
08.2020 - Current
Food Service Worker
City of Colorado Springs, CO / Spring Creek
07.2015 - 02.2016
Food Service Worker
USAFA
03.2011 - 11.2014
Deli Clerk
Walmart
04.2007 - 11.2010
Stay at Home Mom
My kids
High school diploma - undefined
Mitchell High School