Charlotteann Maser

• Monitored premises, screened visitors, updated logs, and issued passes
• Managed over fifty customer calls per day
• Received and routed business correspondence to the correct departments
• Established, and performed clerical support to company employees copying, faxing, and filing documents
• Monthly Calendar showing events
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Collected room deposits, fees, and payments.

• Customer 100% Satisfaction

• Maintained customer satisfaction with forward-thinking strategies

• Answered a constant flow of calls with minimal wait times

• Identified collected evidence, and determined its value to a specific claim

• Negotiated payment arrangements and consulted with outside parties

to resolve discrepancies and create effective solutions

• Managed communication with two executives by taking and making telephone calls, reviewing, and prioritizing mail, and composing and typing correspondence
• Preserved important, confidential files by developing an electronic record-keeping system, improving office efficiency by 100%
• Monitored supervisor's work calendar and scheduled appointments, meetings, travel
• Created PowerPoint presentations for business development purposes
• Organized weekly staff meetings and logged minutes for corporate records
• Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes