Charlotte Merveille Sokou
Philadelphia,PENNSYLVANIA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Supportive Services Assistant & Climate Staff
School District Of Philadelphia
01.2023 - Current
- Assists teaching and non-teaching staff in schools within the Title I Program.
- Participates in a cooperative effort to support basic skills achievement of students who are economically or educationally disadvantaged.
- Provides instructional assistance in the classrooms in major subject areas which include reading and mathematics and/or facilitative services to non-instructional staff in support of the program’s overall objectives.
- Assists teachers in the preparation of and during instructional activities, and addresses the tutorial needs of students as identified.
- Provides assistance to staff during lunch and recreation periods. Assists in monitoring students’ behavior in and around the school building and assist in the preparation and serving of food during mealtimes.
- Assists staff in the development of parent workshops.
Customer Service Associate
Rising Sun Beauty Outlet
06.2014 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Executes excellent sales floor merchandising and selling.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Food server
ACTS RETIREMENT-LIFE COMMUNITIES
01.2012 - 02.2013
- RISING SUN BEAUTY OUTLET Customer service
- Help customers find their products
Education
Bachelor of Arts - Business Administration And Management
Wilmington University
New Castle, DE06.2025
Associate of Arts - Business Administration
COMMUNITY COLLEGE OF PHILADELPHIA
New Philadelphia, PA06.2020
High School Diploma -
Fels Samuel High School
Philadelphia, PA06.2013
Skills
- French speaking
- Support Services
- Gift Wrapping Boxes
- Understanding Customer Needs
- Customer Support
- Interpretation and Translation Services
- Selling Skills
- Guest Satisfaction
- Decision-Making
Timeline
Supportive Services Assistant & Climate Staff
School District Of Philadelphia
01.2023 - Current
Customer Service Associate
Rising Sun Beauty Outlet
06.2014 - 11.2021
Food server
ACTS RETIREMENT-LIFE COMMUNITIES
01.2012 - 02.2013
Bachelor of Arts - Business Administration And Management
Wilmington University
Associate of Arts - Business Administration
COMMUNITY COLLEGE OF PHILADELPHIA
High School Diploma -
Fels Samuel High School