Charlotte Ntriwah Agyapong
Acr
Summary
Dynamic and proactive communications professional with over 5 years of experience in content strategy, development, and team management, particularly within non-profit organizations. Skilled in producing multilingual content, managing communication teams, and integrating marketing tools like HubSpot. Passionate about advocating for increased access to knowledge through language and committed to creating impactful communication strategies that align with organizational values and goals.
Overview
8
8
years of professional experience
Work History
Sales Operation Supervisor
Transsion Technology Ghana Limited
06.2021 - Current
- Led a team of 15 sales representatives, improving productivity by 20% and customer satisfaction by 15%
- Developed strategic plans and utilized Excel for comprehensive data analysis
- Enhanced internal communication and team engagement through regular updates and feedback sessions
- Supported management in preparing appraisals to foster staff development and work improvement
- Worked closely with the sales team to identify and implement the most effective productivity methods.
- Maintained strong relationships with existing clients by providing excellent service and identifying upsell opportunities when appropriate.
Senior Data Analyst
Transsion Technology Ghana Limited
06.2018 - 05.2021
- Analyzed and interpreted data to support decision-making processes
- Collaborated with management to develop data-driven strategies for organizational growth
- Supported sales teams with data insights, leading to improved performance
- Prepared data using various Excel functions for better understanding and decision-making
- Assisted in the extraction and analysis of data using company software to support the sales team.
French and English Teaching Assistant
Little Explorers Montessori
09.2017 - 05.2018
- Assisted in the development of bilingual lesson plans, increasing student engagement and retention
- Organized cultural exchange programs to enhance language learning experiences
- Utilized interactive online platforms to supplement classroom learning, resulting in higher student engagement
- Developed and executed engaging lesson plans for children aged 5-10, improving student retention rates.
National Service
Ghana Institute of Languages
09.2016 - 09.2017
- Developed and implemented immersive French language lessons, significantly improving fluency and retention among students
- Supported administrative functions and coordinated language learning activities
- Prepared lesson notes and examination questions for various proficiency levels
- Incorporated real-life scenarios and cultural immersion exercises into lessons, resulting in a 50% increase in fluency levels among advanced students.
Education
Master of Arts - International Relations And Diplomacy
University of Ghana Legon
Accra, GhanaBachelor of Arts - French, Sociology, And Linguistics
University of Ghana Legon
Accra, GhanaUniversite D'Abomey Calavi
WASSCE -
Accra Girls Senior High School
Skills
- Content Strategy and Development
- Team Management
- Multilingual Communication
- HubSpot and CMS Platforms (WordPress)
- Social Media Marketing
- Data Analysis (MS Excel)
- Strong Writing and Research Abilities
- Interpersonal and Organizational Skills
- Ethical Standards and Personal Integrity
- Knowledge of French and Non-European Languages
Languages
French
English
Timeline
Sales Operation Supervisor
Transsion Technology Ghana Limited
06.2021 - Current
Senior Data Analyst
Transsion Technology Ghana Limited
06.2018 - 05.2021
French and English Teaching Assistant
Little Explorers Montessori
09.2017 - 05.2018
National Service
Ghana Institute of Languages
09.2016 - 09.2017
Master of Arts - International Relations And Diplomacy
University of Ghana Legon
Bachelor of Arts - French, Sociology, And Linguistics
University of Ghana Legon
Universite D'Abomey Calavi
WASSCE -
Accra Girls Senior High School
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