Charlsey jackson
Fort Worth,Texas
Summary
Dynamic healthcare customer service representative with a proven track record at UnitedHealth Group, adept at resolving complex issues and enhancing patient experiences. Skilled in electronic health records and effective communication, I excel in appointment scheduling and problem-solving, ensuring efficient operations and high customer satisfaction.
Overview
6
6
years of professional experience
Work History
Healthcare Customer Service Representative
UnitedHealth Group (Remote)
10.2022 - 09.2025
- Assisted patients with inquiries regarding insurance benefits and coverage options.
- Coordinated appointment scheduling, ensuring efficient use of provider time and resources.
- Resolved complex customer issues through effective communication and problem-solving techniques.
- Maintained accurate patient records in electronic health record (EHR) systems to ensure compliance.
Customer Service Representative
Intuit
05.2021 - 09.2022
- Delivered exceptional customer support via phone and chat, resolving inquiries efficiently.
- Assisted customers with product setup, ensuring seamless onboarding experiences.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Collaborated with cross-functional teams to address complex customer issues swiftly.
Customer Service Representative
Adobe
01.2020 - 04.2021
- Provided customer service support for Adobe customers regarding account access, billing, and product
usage. - Assisted users with troubleshooting Creative Cloud applications and subscription management. -
Documented customer interactions in CRM tools and escalated technical issues when needed
Education
High School Diploma -
Woodlawn High
Baton Rouge, LASkills
- Patient assistance
- Appointment scheduling
- Insurance verification
- Electronic health records
- Remote work tools: Zoom, Slack, Google Workspace, Microsoft
- Office Suite
- Customer service & communication
- Time management & task prioritization
- Data entry & documentation
- Problem-solving & troubleshooting
- CRM systems (eg, HubSpot, Salesforce)
- Basic tech support
Accomplishments
Supported patients and members with insurance benefits, claims status, and provider information. -
Maintained HIPAA compliance while handling sensitive medical and personal data. - Provided
compassionate and clear guidance for healthcare-related inquiries
Affiliations
Supported patients and members with insurance benefits, claims status, and provider information. -
Maintained HIPAA compliance while handling sensitive medical and personal data. - Provided
compassionate and clear guidance for healthcare-related inquiries
Timeline
Healthcare Customer Service Representative
UnitedHealth Group (Remote)
10.2022 - 09.2025
Customer Service Representative
Intuit
05.2021 - 09.2022
Customer Service Representative
Adobe
01.2020 - 04.2021
High School Diploma -
Woodlawn High