Meghan Reynolds
Layton,UT
Summary
Detail-oriented Patient Service Representative skilled in coordinating patient care and providing comprehensive education. Delivered exceptional support in home environments by monitoring medication reactions and teaching healthy habits. Focused on enhancing patient safety, wellness, and overall happiness.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Healthcare Customer Service Representative
United Healthcare Group
West Jordan, Utah
2024.06 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
Home Hospice
Personal Home Hospice
Layton, UT
2020.01 - 2024.03
- Provided comfort and reassurance to patients, fostering a supportive and positive environment.
- Supported patients in maintaining adequate nutrition and fluid intake to enhance overall well-being.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Maintained clean and organized living quarters for patients to promote comfort and hygiene.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Administered straight catheter daily to ensure patient comfort.
DSP
RHA Community Services
Bountiful, UT
2015.02 - 2020.06
- Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets.
- Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
- Planned, prepared, and served meals and snacks to ensure patients received adequate nutrition and fluid intake according to prescribed diets.
- Provided transportation and companionship to clients, enhancing their comfort and safety during appointments.
- Provided transportation, assistance and companionship to clients.
- Charted daily information on residents, tracking mood changes, mobility, eating percentages, and daily inputs and outputs to support care planning.
Education
Certification and License - Phlebotomy
Cole Holland
Salt Lake City, UT, USACertification and License - CNA
DATC
Kaysville, UT, USADiploma - General Education
Canyon Heights High School
Kaysville, UT, USASkills
- Patient communication
- Scheduling/managing patient appointments
- Patient care coordination
- Referral coordination
- Patient advocacy
- Mobility assistance
- Medical procedures
- Charting skills
- Medical terminology
- Facility management
- Problem-solving
- Patient support strategies
Personal Information
Driving License: Valid Utah driver's license
Certification
- CPR/First Aid/AED Certification
- Expired CNA & Phlebotomy Certifications and License
Timeline
Healthcare Customer Service Representative
United Healthcare Group
2024.06 - Current
Home Hospice
Personal Home Hospice
2020.01 - 2024.03
DSP
RHA Community Services
2015.02 - 2020.06
Certification and License - Phlebotomy
Cole Holland
Certification and License - CNA
DATC
Diploma - General Education
Canyon Heights High School