Danielle Robinson
Memphis,TN
Summary
Customer Service Representative with expertise in improving customer satisfaction through effective communication and conflict resolution. Skilled in addressing inquiries and providing education to customers, ensuring clarity in all interactions. Proven ability to enhance customer experiences and resolve issues efficiently.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Healthcare Customer Service Representative
McKesson Health
Remote
12.2025 - Current
- Assisted patients with medication inquiries and healthcare services, ensuring accurate information delivery.
- Coordinated communication between patients and healthcare providers to improve understanding and service outcomes.
- Educated patients on insurance benefits and billing processes to ensure understanding.
- Adhered to HIPAA regulations while handling confidential patient information.
- Documented patient interactions according to company protocols, maintaining thorough and accurate records.
- Completed proper follow-up after each patient interaction to ensure satisfaction.
- Updated patient files according to company policy and procedure guidelines.
- Verified patient demographic information for accuracy in data entry.
Consumer Relations Specialist
Advanced Services Inc.
Remote
05.2020 - 11.2025
- Resolved complex customer issues through effective problem-solving techniques.
- Investigated and resolved customer escalations regarding appliance concerns, ensuring quality service and customer satisfaction.
- Resolved complaints by identifying issues and implementing targeted solutions, enhancing overall customer experience.
- Provided satisfactory resolutions to customer concerns, ensuring high levels of satisfaction.
- Addressed inquiries about product features, benefits, warranties, and complaints, fostering positive customer relationships.
- Documented customer interactions in CRM system for future reference, enhancing support processes.
Guest Services Representative
Hampton by Hilton
Memphis, TN
07.2017 - 02.2020
- Answered multiple phone lines within three rings, operated Hilton's POS system, communicated room status to housekeeping, logged clean rooms into hotel system, ran end-of-shift reports, and maintained cleanliness of front desk area.
- Assisted guests with check-in and check-out processes efficiently.
- Addressed guest inquiries and resolved issues promptly and professionally.
- Managed room reservations using property management software effectively.
Shift Manager
Once Upon A Child
Memphis, TN
11.2014 - 06.2017
- Supervised daily operations, enhancing workflow and ensuring high service quality.
- Delegated tasks to employees during busy periods for optimal performance.
- Managed opening and closing procedures in manager's absence.
- Assisted in scheduling shifts to maximize staff coverage during peak hours.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Enforced safety protocols to maintain secure environment for staff and customers.
- Inspected work areas regularly for cleanliness and organization standards.
- Cultivated positive relationships with staff, customers, and vendors, fostering a collaborative environment.
Office Manager
Crystal Palace Rolling Skating Rink
Memphis, TN
05.2011 - 10.2014
- Streamlined office operations and procedures to enhance efficiency.
- Prepared payroll accurately and on time.
- Approved supply orders to maintain optimal inventory levels and support uninterrupted operations.
- Assigned and monitored employee duties to enhance overall team productivity.
- Identified and onboarded talent to enhance team skills.
- Trained new hires on operational procedures and safety standards.
- Supervised maintenance staff to uphold cleanliness and safety compliance.
- Organized special events and promotions to increase visitor engagement at the rink.
Education
Associate of Science - Criminal Justice
American Continental University
Schaumburg, IL08-2016
High School -
Oak Haven High School
Memphis, TN05-1999
Skills
- SAP proficiency
- Customer relations
- Data entry and management
- Bilingual communication
- Microsoft Excel expertise
- Telephonic customer engagement
- Billing support techniques
- Windows operating system
- Salesforce CRM usage
- Accounts management
- HIPAA compliance knowledge
- Healthcare service guidance
- CRM documentation skills
- Insurance education and verification
- Patient communication
- Conflict resolution
- Problem-solving abilities
- Time management skills
- Patient confidentiality practices
- Medical terminology understanding
- EHR management proficiency
- Patient eligibility verification processes
- Patient onboarding processes
- Insurance claims processing
- Patient eligibility assessment
- Communication skills
- Patient registration
Languages
English
Full Professional
Spanish
Limited
Timeline
Healthcare Customer Service Representative
McKesson Health
12.2025 - Current
Consumer Relations Specialist
Advanced Services Inc.
05.2020 - 11.2025
Guest Services Representative
Hampton by Hilton
07.2017 - 02.2020
Shift Manager
Once Upon A Child
11.2014 - 06.2017
Office Manager
Crystal Palace Rolling Skating Rink
05.2011 - 10.2014
Associate of Science - Criminal Justice
American Continental University
High School -
Oak Haven High School