Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jasmine Brooks

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Reliable employee seeking Customer Service position. Offering excellent communication and good judgment. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience

Work History

Healthcare Customer Service Representative

Health IQ
09.2020 - 11.2022
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Identified, analyzed and researched systemic issues and made recommendations for resolution.
  • Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.
  • Recommended products to customers, thoroughly explaining details.
  • Met customer call guidelines for service levels, handle time and productivity.

Credit Analyst

Express Employment
04.2019 - 09.2020
  • Assisting customers with payment arrangements / plans.
  • Maintaining accurate customer records in database.
  • Answering incoming calls & making outbound calls to customers regarding debt.
  • Maintain daily, weekly and monthly collection and metric goals.
  • Identify accounts with overdue payments and find solutions to help bring their loan to a current status.
  • Assessed credit risk and analyzed financial statements.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.

Outbound Call Center Representative

Crisp Connections
07.2017 - 04.2019
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Conducted research on insurance packages and investment options to generate client recommendations.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Used data entry skills to accurately document and input statements.
  • Responded to customer concerns and questions on daily basis.

Customer Service Representative

Boutique Air
03.2016 - 06.2017
  • Have a positive attitude, Serve as a Boutique Air customer-facing representative, ensuring utmost professionalism, articulateness, diplomacy and politeness in every in-person interaction.
  • Check in passengers and baggage using our reservation system.
  • Answer customer service calls related to the airport and other locations we fly to, as well as provide swift and accurate responses to passengers.
  • Make/change/cancel reservations over the phone with customers.

Education

High School Diploma -

Abba Institution of Learning

High School Diploma -

Delta Technical College
Horn Lake, MS
06.2019

Skills

  • Customer Experience
  • Patient Greeting
  • System Updates
  • Appointment Scheduling
  • Clinical Data Entry
  • Microsoft Office
  • Credit Card Payment Processing
  • Order Processing
  • Verifying Eligibility
  • Spreadsheet Tracking
  • Understanding Customer Needs
  • Payment Collection
  • Problem-Solving Ability
  • Call Center Operations
  • ADP Workforce Now
  • Time Management
  • Customer Satisfaction
  • Technical Support and Assistance
  • Troubleshooting Network Issues
  • SAP

Languages

English
Full Professional

Timeline

Healthcare Customer Service Representative

Health IQ
09.2020 - 11.2022

Credit Analyst

Express Employment
04.2019 - 09.2020

Outbound Call Center Representative

Crisp Connections
07.2017 - 04.2019

Customer Service Representative

Boutique Air
03.2016 - 06.2017

High School Diploma -

Abba Institution of Learning

High School Diploma -

Delta Technical College

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Jasmine Brooks