Charlton Augustus
Summary
Dependable Bartender successful and consistent in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
The Llama's House Bar & Grill (Lead Bartender)
Mokeh Group LLC.
08.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Dj's Rhythm House (Bartender)
Dennis Maccagnano
10.2020 - 09.2022
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Helped management plan and serve bar menu exceeding customer expectations.
Jimmy Johnson's Big Chill (Server/Barback)
Amanda Congemi
07.2018 - 07.2020
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing return rates and overall satisfaction with meals and dining experiences.
- Dealt with high volume food-service environment in an optimistic and proactive way.
Education
Bachelor of Science - Psychology
Florida Gulf Coast University
Fort Myers, FL12.2023
Skills
- Ambitious and Organized
- Craft Cocktail Preparation
- Guest Satisfaction
- Trained/fluent in various POS systems
- Marketing and Sales
- Professional Service Standards
Timeline
Dj's Rhythm House (Bartender)
Dennis Maccagnano
10.2020 - 09.2022
The Llama's House Bar & Grill (Lead Bartender)
Mokeh Group LLC.
08.2020 - Current
Jimmy Johnson's Big Chill (Server/Barback)
Amanda Congemi
07.2018 - 07.2020
Bachelor of Science - Psychology
Florida Gulf Coast University
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